Our commitment

Privacy and Security - Our Commitment

Maintaining the security and confidentiality of your financial and personal information
is one of our primary responsibilities.

Our guarantee - BankSA Secure

Be confident that your BankSA Phone and Internet Banking are safe and secure. In the unlikely event that an unauthorised transaction does occur (and it is clear you have not contributed to the losses*) BankSA will refund the full amount.^*Subject to the account's terms and conditions of use.

Online security

We are continually assessing our technology to ensure we provide the best security for you. To keep your information secure, we safeguard our systems in the following ways:

Anti-virus protection stops threats before they reach our computer network.
Firewalls prevent unauthorised access to our network.
Secure transmissions maintain confidential information. Encryption technology such as Secure Socket Layer (SSL) is utilised when sending information between you and the bank. Security is achieved through:
- Authentication to establish the validity of a transmission; this prevents another computer from impersonating the bank.
- Encryption to scramble transmitted data over the Internet.
- Data integrity to verify that information sent to us has not been altered during the transmission process.

Internet Banking provides additional security measures to protect your banking details:

Automatic time out period. We recommend that you not leave your computer unattended when logged into Internet Banking. However, after a period of inactivity we will automatically log you out to reduce the risk of anyone else accessing your account information on your computer.
Lockout. To prevent someone from trying to guess your Password, access to Internet Banking will be blocked after a number of unsuccessful logon attempts.
Time of last logon. To confirm that there has been no unauthorised access to your account, when you logon to Internet Banking you will see the date and time of your last visit and the details of your last online transaction.