Secure Code

Bank online with an even greater level of security

We are making Internet Banking safer than ever with a new security feature called Secure Code. The Secure Code service sends a unique code to your mobile phone or nominated landline telephone to authenticate certain types of Internet Banking transactions.

• Enjoy peace of mind online. This new level of security further prevents unauthorised access to your accounts and lowers your risk of identify theft and fraud.
• It’s fast, flexible and convenient. Choose to have the Secure Code sent to your mobile phone or landline telephone and you will receive it in seconds.
• It’s free. We will not charge you for the phone call or receipt of the SMS.

View the flash demo or read more about how Secure Code works.

Frequently asked questions
Find the answer to your question in our comprehensive list of FAQs.

Tips for using the Secure Code Service
Using the Secure Code Service is easy. Follow these tips to ensure you make the most of the Secure Code Service.

• Use only current Australian mobile and landline numbers
  If you would like to update your telephone numbers or if you do not have an Australian phone number, call 1300 780 951 (or +61 2 9845 4160 from overseas) for assistance.
• Provide all three contact numbers (Home, Work and Mobile) so you can continue to bank online, wherever you are
  When requesting a Secure Code you will be asked to select your preferred delivery method and number (an SMS to your mobile phone or a voice call to your landline telephone) for that particular Internet Banking transaction.
• A mobile number is ideal, as it travels with you
  A Secure Code can be sent to your Australian mobile phone number wherever you are, even overseas if you have global roaming activated.
• Do not use switchboard or fax numbers
  Please ensure the numbers provided are a direct line to you.

Special note for business customers
All users can enjoy the increased protection that the Secure Code Service delivers. If you are a Business user, you will need to nominate one Work landline phone number or one Mobile phone number to receive the Secure Code. Please do not use switchboard or fax numbers.

Talk to us. Contact one of our Internet Banking specialists on 1300 780 951 between 8am and 9pm (AEST), 7 days a week or email your query. Overseas customers, call +61 2 9845 4160.