How do I use phone banking?
Phone Banking - Call 13 33 22 To call from overseas dial +61 2 9553 5900 |
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If you are registered for Internet Banking you are also registered for Phone Banking. To access Internet Banking all you need is your Card/Access Number and Security Number that you use to access Phone Banking. You will also need your Internet Banking Password. This is unique to Internet Banking. 
 Select the account from the list presented Listen to your balance
Select the account from the list presented Listen to your transactions
Select the account from the list presented Listen to your last 6 cheques
Select the account from the list presented Enter the 6 digit cheque number and press   Listen to your cheque
Select the account form the list presented Press  to stop a specific cheque Press  to stop a range of cheques Press to proceed  Enter the 6-digit cheque number and press OR Enter the 6-digit cheque number of the lowest cheque and press and then press
enter the 6-digit cheque number - of the highest cheque and press  Listen carefully to the confirmation message press if OK to proceed Write down your receipt number
Select the account form the list presented Press to proceed enter the 6 digit cheque number and press Listen carefully to the confirmation message, press if OK to proceed Write down your reciept number
Select the account form the list presented Listen to your BSB Number
Select the account from the list presented Press to proceed Listen to the confirmation message
Select the account form the list presented Press to have the statement faxedOR Press to have the statement mailed. Enter Fax number if requested Listen carefully to the confirmation message, press if OK to proceed
Select the account form the list presented Enter the "from" dateEnter the "to" date Listen carefully to the confirmation message, press if OK to proceed Press to have the statement faxedOR Press to have the statement mailed. Enter the fax number if requested Write down the reciept number
Select the "from" account from the list presented Select the "to" account from the list presented Enter the amount and press Listen carefully to the confirmation message, press if OK to proceed Write down your receipt number
Select the "from" account form the list presented Select the "to" account from the list presented Enter the amount and press Listen carefully to the confirmation message, press if OK to proceed Write down your receipt number
Enter your new security number and press Re enter your new security number and press Listen for the confirmation message
 You will be transferred to a Consultant who will provide these
Press for the interest earned in the last financial year OR Press for the interest earned in the current financial year Listen to your interest amount
Press for rates at which the bank buy's foreign currency OR Press for rates at which the bank sells foreign currency Choose which currency by pressing the related number Listen for the rates
Enter your 16-digit card number Enter your 8-digit activation code
Listen carefully to the information provided
You can key ahead at any time if you know your selection
See our Terms and Conditions 
If you are registered for Internet Banking you are also registered for Phone Banking. To access Phone Banking all you need is your Card/Access Number and Security Number that yoiu use to access Internet Banking. You won't need to enter your Internet Banking Password, as this si unique to Internet Banking. |
For general account balances and transaction information
To transfer funds 
To pay bills using BPAY
For other services 
Account Balances including loans and credit cards
Last 12 transactions
Last 6 presented cheques
Search for a specific cheque
Stop payment on a cheque
Order a cheque copy
BSB Information
Statement ordering - transactions since last statement
Statement ordering - copy of most recent statement
Statement ordering - specific date range (fax or mail)
Interest earned
Activate your card
Dispute resolution process
moves forwards to the next group of accounts
moves backwards to the previous group of accounts
For fast return to the main menu
will repeat any menu
to return to the previous menu or cancel a transaction
