Corporate eStatements Portal FAQs

The Corporate eStatements Portal is a secure online portal that hosts the digital version of statements for eligible business transaction and savings accounts, referred to as eStatements. Key benefits include:

1. eStatements are exactly the same as regular paper statements, just in a digital format.
2. eStatements are securely accessible anytime from the Corporate eStatements Portal and new eStatements issued from April 2024 will be archived for 7 years from the statement period end date.
3. eStatements are more convenient to search and review and can be downloaded in PDF file format.

Access to the Corporate eStatements Portal is only available to a single eligible Administrator from Business Banking Online. If you are an eligible Administrator, you’ll have received an Introduction to the Corporate eStatements Portal email and will also receive/will have received an email on how to set up your access.

The Administration Access email will contain a unique secure link to complete Administrator access and steps on how to Logon to the Corporate eStatements Portal. If you think you have received a fraudulent notification, please visit banksa/hoaxemails or contact your Business Relationship Manager.

An email notification is sent to the authorised Administrator each time a new eStatement for each eligible business account is ready to review online. If the email is not delivered to the Administrator(s) for any reason, we’ll send a paper statement for that statement cycle. The eStatement will also be accessible on the Portal once the email is updated. It is important that the email address of the Administrator(s) is up to date in Business Banking Online.

The statement notification emails will contain a link that will direct you to the Corporate eStatements Portal. If you’re concerned about scams, our official notification will also include instructions on how to search for the Logon link on our website, so you don’t need to click on the link. If you think you have received a fraudulent notification, please visit banksa/hoaxemails or contact your Business Relationship Manager.

Access to business statements via the secure Corporate eStatements Portal has been provided to a selected Business Banking Online (BBO) Administrator who has been registered for access.

Every time a new statement is available, the Administrator will automatically receive an email notification for each account which will include the Logon details for the Corporate eStatements Portal.

You can also access the Portal anytime by going to banksa.com.au/estatements-portal

The Administrator will then Logon using their User ID and password and a secure One Time PIN (OTP) sent to the mobile number recorded in BBO.

It’s important that both the Administrator’s email address and mobile number in BBO is kept up to date to ensure continued access.

1. It’s important that your email address is up to date in Business Banking Online (BBO) to ensure eStatement messages are delivered. If we’re unable to deliver the eStatement notification to you by email, then we’ll send a paper statement for that cycle. 
2. Secure access to the Corporate eStatements Portal will be managed by your User ID, password and a secure One Time PIN (OTP) sent to the Administrator mobile number recorded in BBO. If your mobile number is out of date, you won’t be able to access the OTP and logon to the Portal.

To update your email address and mobile number, Logon to Business Banking Online from your desktop. Click ‘Admin’ on the right-hand side of the screen, then select the ‘Users’ tab. Select the relevant ‘User ID’. This will take you to the ‘User details’ screen, then update ‘Email’ and/or update ‘Mobile’ and click ‘Save changes’ located at the bottom of the screen.

Access to the Corporate eStatements Portal is only available to a single eligible Administrator from Business Banking Online. This registered Administrator has access to review and download statements for eligible business savings and transaction accounts via the Corporate eStatements Portal. We’re working on new Administrator features to allow for current Administrators to be updated, and new Administrators added. We’ll notify you once this functionality is available.

To start with, the Corporate eStatements Portal will only include new statements from early April 2024 for eligible savings and transaction accounts related to the business.

From early April 2024, the eStatements will be accessible for 7 years via the Corporate eStatements Portal.

The maximum number of PDF statements that can be downloaded at one time is five. You can repeat this process to download more as required.

The maximum number of PDF statements that can be downloaded at one time is five. However, some businesses have internal security settings for their internet browser that may limit the number of PDF files that can be downloaded at any one time. If you are experiencing issues with ‘Downloading’ PDF files, this may be the cause.  As this is a security setting established within your business, you may need to:

1. Attempt to download 1-2 files at a time.
2. Discuss the security settings with your Internal IT team to understand if these can be changed.

Only eligible business and transaction statements issued from mid April 2024 are available in the eStatements Portal. Each time you Logon, the home screen automatically defaults to show statements that have been issued for the last 30 days after being enrolled in April 2024. If you have not received a statement in the last 30 days, then nothing will be listed in the Results section after Logon.

To display statements issued before the 30 day period, please use the Search eStatement function by applying a data range or selecting a predefined date range from the drop-down menu.

When you Logon, we generate an OTP to the mobile number that is recorded in Business Banking Online (BBO). The last 4 digits of this mobile number is displayed on the Logon Screen when you request the OTP. It is shown in the box under “Mobile Number” and displays as MOBILE (******1234).

If this number is incorrect you will need to update your mobile number in BBO.  To do this, Logon to Business Banking Online from your desktop. Click 'Admin’ on the right-hand side of the screen, then select the ‘Users’ tab. Select the relevant ‘User ID’. This will take you to the ‘User details’ screen, then update ‘Email’ and/or update ‘Mobile’ and click ‘Save changes’ located at the bottom of the screen.

Note: Once you have updated the mobile number in BBO, you will need to wait 48 hours to retry Logon

You can use the filter search box on the right-hand side to perform either a free text search or by entering a number for either an Account Number, Date, Account Type or Company Name to filter the eStatement results. Full or partial details can be entered, e.g. part of an Account Number or part of a Company Name or Account Type.

You can use the Search eStatements function on the left-hand side of the home screen, where you can search by Company name or Account number or just by using the Select a date range field where a Calendar date drop down will allow you to enter a specific date range or a select predefined date range. You can also use the or, select a predefined data range field to do a higher-level predefined date range search based on fiscal year.

From early April 2024, only eligible business transaction and savings accounts are included in the Corporate eStatements Portal. However, in the future we’ll expand the capability to include new eligible savings and transaction accounts and will also include Term Deposits, Merchants, and Lending Products. We’ll notify you as this new functionality becomes available.