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Key opportunities

We are always looking for talented people to join our business in a number of roles, whether it be in our business banking and wealth divisions, corporate areas or branches. Find out more about just some of our key opportunities below.

Customer Service Officers

Customer Service Officers have a dynamic and varied role as the 'face' of BankSA within our branches. Your primary responsibility is to meet, and where possible exceed, the needs of every customer by offering products and services that meet that customer's changing needs.

In this challenging role you will process customer transactions, as well as manage such diverse products as traveller's cheques, credit cards, insurance and investment products. You will also assist our customers with their enquiries on a broad range of topics - from statements to Internet Banking. Customer Service Officers also play a vital role in referring customers to our specialised staff, such as Financial Advisers and Loans Managers.

It is our policy to promote staff from within wherever possible. The Customer Service Officer role offers excellent career progression opportunities into sales and lending positions, branch management and telemarketing, as well as into such diverse areas across the BankSA Group as Finance, Treasury, Marketing, Human Resources and Information Technology.

BankSA provides a comprehensive four week training program for Customer Service Officers combining classroom and on the job instruction. We also provide a corporate wardrobe which all Customer Service Officers are required to wear.

Hours Of Work

Customer Service Officer positions can be permanent (full-time, part-time or relief) or casual.

Full-Time staff are employed to work 75 hours per fortnight. The hours for Part-Time staff vary according to the location and position, and are usually spread over 5 days.

Casual staff are employed on an 'on-call' basis to cover staff leave. You need to be available for all of the branch opening hours (see below). Casual employees are not guaranteed a set number of hours.

Our working hours range from 8.45am to 5.15pm, Monday to Friday.

Selection Criteria

We are looking for motivated staff who are customer-focused and have previously worked in a sales and service-driven environment. Banking experience is not essential. The attributes that most often lead to success as a Customer Service Officer are integrity, patience, tolerance, team focus, high energy and motivation. You must also be able to learn quickly and to 'think on your feet'. Strong problem-solving and decision-making skills, as well as computer literacy, are essential.

Please note: To apply you must be an Australian citizen or permanent resident.

Assistant Branch Managers

  • A key leadership role
  • Empower your team
  • Great career development opportunity

As an Assistant Branch Manager you will work with the Branch Manager to lead and grow the business through the development of new opportunities in your local community. In turn you are expected to empower your team to deliver a great customer experience.

You will report into a Branch Manager and your role will involve risk and compliance support to the business, team leadership, relationship management and customer service. This will include leading a team of Customer Service Officers– providing appropriate support and training for these individuals to go beyond expectations, working to growth financial targets and building relationships with key customers to enhance our relationships.

An excellent remuneration package will be offered to people with a depth of experience and passion for making the branch a business of their own.

Hours of Work

Assistant Branch Manager roles are predominately permanent full time positions

Selection Criteria

We are looking for candidates who have experience in a supervisory or management role in a service environment i.e. financial services, retail or hospitality. Alternatively, you will be in a Senior Customer Service role looking for the next step in your career. Essential to your success is excellent organisational skills and outstanding customer service skills.

Branch Managers

  • A leadership role
  • Develop your business
  • Empower your team

As a Branch Manager you will be empowered to lead and grow “your” business through the development of new opportunities in your local community. In turn you are expected to support your team to deliver a great customer experience.

Your role will involve people management, financial accountability, relationship management and exceptional customer service. This will include managing a team of Customer Service Officers & Customer Service Specialists – providing appropriate support and training for these individuals to enable them to exceed expectations; managing the profit and loss whilst working to growth financial targets. You will build relationships with key customers to enhance their experience of BankSA.

An excellent remuneration package will be offered to people with a depth of experience and passion for making the branch a business of their own.

Hours of Work

Branch Manager roles are predominately permanent full-time positions.

Selection Criteria

We are looking for candidates who have experience in a management role in a service environment i.e. financial services, retail or hospitality. Essential to your success is business acumen and outstanding people management capabilities.

Lenders

  • We off a variety of branch based and “mobile” positions
  • Excellent bonus structure

The BankSA lending team provides excellent opportunities for sales focused, performance driven individuals to work in a dynamic and sales driven environment.

In joining our team you will bring a strong sales and service record, gained through developing and maintaining high value relationships with your customers. The ability to identify new business opportunities while seeking to improve your branch or area performance is key to this role.

Hours Of Work

Lending positions are generally permanent full-time, at times we offer part-time roles and flexible working hours.

Selection Criteria

You will bring a proven sales record and knowledge of the personal banking market, ideally from within a branch or “mobile” environment, and the desire to exceed targets. With the support of a local team, you will have the drive to secure new customers and your initiative and tenacity will drive your success.

This role offers exceptional financial opportunities with an uncapped bonus.

In return we will provide you with excellent career development and training.

Financial Planners

BankSA Financial Planners provide exceptional customer service to all clients to ensure customer loyalty and satisfaction.

We recruit people at a variety of levels as Financial Planners. They provide financial advice to clients through a number of different channels:

  • Contact centre – over the phone;
  • Retail - Face to face in a branch environment;
  • Business development – generating referrals through referrals and networks
  • Private Bank – high net worth clients
  • We provide ongoing training and development to ensure a career path is mapped for the right individual.

Hours of Work

Flexibility is required depending on client demands.

Selection Criteria

BankSA seek customer focussed Financial Planners who are wanting to make a difference for a client’s financial future. To be a Financial Planner you will have completed Diploma Financial Planning modules 1-6 (minimum) and have some experience providing financial advice to clients.

Relationship Managers

Relationship Managers are provided with an exciting range of career opportunities within our Institutional and Business Bank. The roles are within our growing specialist business banking teams.

BankSA Relationship Managers are directly responsible for the accounts in their own portfolio of commercial clients, including the credit quality and profitability of each connection.

The primary responsibilities include managing an acceptable level of credit risk and improving the profitability of a portfolio of assets and liabilities from commercial and professional clients. There is also a strong focus on developing the portfolio by acquiring new customers that fit the Corporate & Key Customers segment.

BankSA provides ongoing product and client service training while focused on career development.

Hours Of Work

Flexibility is required depending on client requests and varying business demands.

Selection Criteria

IBB is a high performance culture. Our Relationship Managers need to display a proven track record managing and developing a portfolio of commercial banking clients. You will have strong credit skills, the ability to write complex credit submissions and proven technical knowledge of various business banking products.

The ability to manage existing clients while developing new networks and sourcing channels is essential. A strong focus on teamwork and providing exceptional client service is imperative.

Important Information

To apply you must be an Australian citizen or permanent resident.