Policy & process
As the information around our policy & process is sensitive, it is only available in the secure broker website. You’ll be asked to use your unique login information to access this information.
The credit hotline is also available to assist with any policy related questions or scenarios you may have on 1300 137 532.
The operating hours are:
General Broker Line
11am - 4pm (ACDT), Monday - Friday
11:30am - 4:30pm (AEDT), Monday - Friday
Flame Broker Line
8am - 5pm (ACDT), Monday - Friday
8:30am - 5:30pm (AEDT), Monday - Friday
- BankSA policy guide
- Notification update archive
- LMI premiums
- Security development register
- Income verification matrix
- Genuine savings policy
- Application by resident type
Forgotten your unique login?
Please contact Mortgage Central on 1300 137 532 (option 2) to reset your password.
Commercial broker guide
Our full commercial broker guide is available on the secure broker website. If you have a login, please follow the link below to login and view.
If you don’t have a login, please contact one of our team who will be able to help.
Important information
The information on our website is prepared without knowing your customers personal financial circumstances. Before you act on this, please consider if it’s right for your customer. If you need help, call 1300 137 532.
Conditions, fees and credit criteria apply. Before making a decision, it’s best to read the terms and conditions: