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User guide

BBO User guides

The following guides will provide you with easy to follow step-by-step instructions on how to process your payments, check your accounts, access a wide variety of reports and much more using Business Banking Online.

Tip! You can print any of the online step-by-step guides to create your own tailored training manual which you can refer to at any time

  1. How to process payments
  2. How to Authorise payments using your Authentication Device
  3. How to access account information, transaction history & reports
  4. Company Administrator assistance
  5. Business Umbrella Facility Maintenance
  6. A look at other great features and tools
  7. Internet Security
  8. Frequently Asked Questions
  9. Feedback Form


 1. How to process payments

Direct Entry (DE) file payments
Process multiple payments using only one file including payroll, multiple creditor payments and importing DE files from your office accounting software.

Transfer funds to a Third Party account
Transfer funds to a Third party account at another Financial Institution,save Third Party Banking details and schedule future or re-occurring transfers. Print a list of all your Third Party account details for your records, and much more .

Transfer funds in real time (RTGS)
Use the Real Time Gross Settlement (RTGS) payment type to transfer funds to any Australian Financial Institution in real time.

Transfer between your own accounts
Process immediate transfers between your own accounts registered to Business Banking Online including foreign currency accounts.

Pay Bills
Pay bills using BPAY, including scheduling bill payments for a future date

Overseas Telegraphic Transfers and Foreign Currency Payments
Pay overseas from your AUD or Foreign Currency account via a Telegraphic Transfer. You also have the option to work from saved payment templates to avoid re-keying. Process future dated overseas payments if you hold a Forward Exchange Rate contract with us and book live Foreign Currency exchange rates using the on-screen link to St.George Global Dealer*.

* Global Dealer is St.George Bank's online Foreign Exchange rate booking system. By registering, you are able to securely log in and book live Foreign Exchange rates for amounts over AUD$50,000 without having to call the bank. Forward and Spot rates can be booked using Global Dealer. Once you lock in an exchange rate, a reference number will be issued and all details must be quoted in Business Banking Online to settle the transaction. For more information on Global Dealer visit or to register please phone 02 9320 5760.

Bank Drafts
Order a bank cheque, automatically printed and mailed by the bank. Download a request for an international bank draft.

 2. How to Authorise payments using your Authentication Device

Authorise Payments
Users with Authorise access must electronically sign payments before submitting the transaction to the bank to be processed.

One-Step Authorise/Submit
The short cut to Authorising and Submitting your payments in Business Banking Online. Learn the one-step option you can use that will save you time.


 3. How to access account information, transaction history & reports

Transaction History and Account Information
View a history of your transactions from your accounts as well as your credit cards or elect to print an online statement. Use the time saving one-click feature, view past payments as well as payments you have scheduled for the future. Learn how to find a transaction or cheque back through 14 months of history. Export transaction information and customise the format to suit your office software.

Access Account Information
View a snapshot of your accounts and payments occurring today. Search for particular accounts and customise the look of your desktop by selecting accounts you wish to display.

Account Balance and Activity Reporting
Report on today's payment activity or a summary of, consolidated balances across all your accounts on one report. Download Direct Entry payment reports and Direct Entry Rejections. View and print copies of receipts and more.

Audit Reporting
Track DE file amendments plus general User's access.

Merchant Reporting 
View a history of your merchant transaction on both your EFTPOS and BPAY facilities or you may elect to export the transactions.


 4. Company Administrator assistance

Company Administrator Guide
Learn step-by-step, how to add new Users and assign different access rights to them. Amend existing Users, give Users Payroll or Telegraphic Transfer access, set and maintain limits for Users who Authorise transactions and set your company's total Daily Transaction limit. Run User Access reports.


 5. Business Umbrella Facility Maintenance

Business Umbrella
Access your Business Umbrella Facility to view balances and current credit limit allocations across accounts within the facility. Amend the credit limits on your editable accounts under the facility in real time.


 6. A look at other great features and tools

Tools and Help
Search for a BSB, check the latest FX rates, access online help guides while you work, switch to the administration menu without logging out