A whole new look for your card.

Why is this change happening?

As part of a product update, we’re phasing out Gold Advantage Visa cards and changing them to Platinum Advantage Visa cards. 

When will this change happen?

You should receive a notification informing you of the change via email, mail or SMS. These changes will take effect from the date shown in these communications. 

Will my card number change?

No, your card number will not change as a result of this change. You can continue to use your existing card as usual.

If you report your card is lost or stolen, or your card is re-issued (for example, when your current card expires), you will receive a Platinum Advantage Visa card and must update your card details and any recurring payments, as usual.

Will my statements change?

While your statement date won't change, the name of the product on your statement will change to BankSA Platinum Advantage Visa.

What’s not changing?

Your PIN and statement date will stay the same. The purchase rate, cash advance rate and annual fee won’t increase as a result of this change. You’ll continue to enjoy the same benefits, like complimentary credit card insurances, that you enjoy today.

Do I have to update my Internet Banking?

No. When you sign into Internet Banking, you won’t need to re-register or update any Internet Banking details and your login details will remain the same. Your credit card account will automatically change to the BankSA Platinum Advantage Visa.

Will I still have access to my past Gold Advantage Visa card statements through Internet Banking?

Yes. You’ll still be able to view your past statements for your Gold Advantage Visa credit card. Simply log-in, select the Visa Platinum Advantage account and then choose the period of time you’d like to view your statement for (for example, “Most recent eStatement”).

Remember to download and save your statements for your records.

You can also order statements for the past seven years (charges may apply), by calling our Customer Care team on 1300 728 479 7.30am-8pm, 7 days a week. 

If you have ordered a replacement card, you can find past statements for your old card by simply selecting the relevant account under the “Closed Accounts” section of the drop-down options when you “Select your account”.

Will this affect or change my credit rating?

No, this will not have an impact on your credit rating/score.

Can I keep my Gold card?

You can keep using your current Gold Advantage Visa card. When it is due to expire, or you request a replacement, we will send you a replacement Platinum Advantage Visa card.

What happens if I lose my current credit card?

If your credit card is lost or stolen, simply call 1300 728 479, 7.30am-8pm, 7 days a week. If you are calling outside these hours please call +61 2 9155 7850, 24 hours a day, 7 days a week, or visit a branch. We’ll organise a replacement card for you. If you report your card lost or stolen you will receive a Platinum Advantage Visa card and must update your card details and any recurring payments, as usual. 

What happens to my regular payments, including direct debits and BPAY arrangements?

Your current card will continue to operate as usual. When your current card expires, or you report it lost or stolen, you’ll receive a replacement Platinum Advantage Visa card. Once you have activated the replacement card, you will need to update your credit card details anywhere you have your current credit card number stored. Otherwise, there is a risk that important payments will not be honoured.

Changes to consider include:

1. Monthly or weekly ‘Pay Anyone’ and BPAY payments as well as regular payments where you have supplied your credit card number. For example, payments for insurance policies, electricity bills, and health insurance.
2. Annual subscriptions and membership fees such as gym memberships.
3. Childcare fees or regular charity payments.
4. Anywhere you have your card number stored online including shopping sites, online streaming services or PayPal and any digital wallets like Apple Pay, Google Pay^TM and Samsung Pay^TM.

How long will I have to update my regular payments?

If your card has expired, or been replaced for another reason, you should update your regular payments immediately with your new card details or your regular payments or other payments may not be honoured.

Do my interest free days change?

No, there will be no change to your current interest free days as part of this change. You will continue to enjoy the same benefits, including interest free days. If we make changes to your card account, we will notify you in accordance with your credit card contract.

Will my joint account holder also receive a replacement Visa card?

Yes, when your card is re-issued your joint account holder will also receive a replacement Visa card. We will send all cards to the mailing address that is recorded as the primary address on your account. All cards will be activated when the primary account holder activates their replacement Visa card.

Where a replacement is needed, where will the Visa card be sent?

If your card has expired, or been replaced for another reason, we will send a replacement Visa card to the nominated address we have for your credit card account. And if you have an additional cardholder, their card will be sent to the primary cardholder’s address. If you think the address we have for you isn’t current, please call our Customer Care team on 1300 728 479, 7.30am-8pm to update your address.

What if I live outside Australia?

If you live in a country other than Australia, and your card has expired, or been replaced for another reason, your card will be sent to the nominated address we have for your credit card account. If you would like to update your address, please call us on +61 2 9155 7850, 24 hours a day, 7 days a week.

What happens if I am travelling during the time I expect to receive a replacement Visa card? 

If your card has expired, or been replaced for another reason, and you are travelling, please contact our Customer Care team on 1300 728 479, 7.30am-8pm, 7 days a week.

Can I request to receive my card any sooner?

If your card is due to expire, your replacement Platinum Advantage Visa card will be sent to you before your current Gold Advantage Visa card expires. In the meantime, continue to use your current card as usual.

What does Complimentary insurance cover¹?

As a Platinum Advantage Visa cardholder, you will continue to have the benefit of a range of complimentary insurance covers as set out in the policy available here  Credit Card Complimentary Insurance Terms and Conditions (PDF 490KB).

Here is a summary of the complimentary covers (refer to the policy for further details including to check whether you are eligible).

Overseas travel insurance

• Medical and hospital expenses incurred overseas;
• Loss or damage to personal property;
• Loss or damage to travel documents;
• Personal liability cover;
• Rental vehicle excess cover for loss or damage to rental vehicle;

When you have spent at least AU$500 on your prepaid travel costs on your Platinum Advantage Visa card and met other eligibility criteria as set out in the policy.

Transit accident insurance

Transit accident insurance cover against specified accidental death or injury when sustained overseas while riding, boarding or alighting as a passenger in a plane, bus, train or ferry when you have purchased the tickets for the entire trip using your Platinum Advantage Visa card before you leave.

Purchase security insurance

4 months cover against loss, theft, or accidental damage for a range of purchases in Australia and overseas provided the item is purchased using your Platinum Advantage Visa card.

Extended warranty insurance

Up to 12 months extended warranty insurance cover (in addition to the manufacturer's expressed Australian warranty) on a range of personal items purchased using your Platinum Advantage Visa card.

What if I have a current card complaint/fraud/dispute case?

Any refunds, reimbursements or compensation owed on your current credit card will still be credited to you. If you receive a replacement Visa card during the investigation, the refund will be applied to your replacement Visa card.

Why is my Visa card not working? 

Your existing Visa card should work as normal. If you are unable to use your card, please contact our Customer Care team on 1300 728 479, 7.30am-8pm, 7 days a week.