Transferring funds within Australia FAQs

Here are the answers to frequently asked questions about transferring money online.

Between my BankSA accounts:

1.  How long will it take for the money to reach my account?

   In most cases, transfers between your accounts will go through immediately. However, please allow one working day for transactions to be processed.

2.  Can I schedule transfers to process at a later or recurring date?

   Yes. You can schedule a transfer up to 24 months in advance. You can also set up regular payments daily, weekly, fortnightly or monthly for up to 24 months in advance.

3.  Can I schedule a recurring payment to my credit card?

   Yes. You can set up a recurring payment for a specific amount. However, you cannot schedule a recurring payment for the 'Minimum' or 'Full Amount'.

4.  What's the maximum amount I can transfer between my accounts?

   If you are transferring between your personal accounts, there is a cumulative daily limit of $1 million.
   
   If you are transferring between business accounts, the following applies:
   o If you log on to Internet Banking using your personal access details, a cumulative daily limit of $25,000 applies
   o If you log on to Internet Banking using your company access details, a cumulative daily limit of $1 million applies.

To accounts in Australia:

1.  Can I transfer to somebody else's account or to my own account at another bank?

   Yes. You can transfer to other banks, or to somebody else's account within BankSA, by using the 'Transfer to an Account in Australia' function, located within the Transfers and Payments menu.
   
   You'll need details of the account, including the BSB Number, Account Number and Account Name.
   
   You may choose to save these account details for future use; they'll be available within your Internet Banking account should you wish to transfer money to that particular account again.
   
   Any account you set up and save in Internet Banking will be available via Phone Banking the next day.

2.  What information will I need to transfer to another account in Australia?

   To transfer to another account in Australia, you will need the following details:
   o BSB Number
   o Account Number
   o Account Name.
   
   Please be aware that when administering a transfer to an account in Australia, we use only the BSB and Account Number. We will not check the Account Name you provide. Please ensure that the BSB and Account Number you provide are correct.
   
   In some cases, the financial institution receiving the funds may reject the payment if the Account Name is incorrect. However, the receiving institution is not obliged to verify the Account Name.

3.  How long will it take for the money to reach the account?

   Transfers to an account in Australia require additional processing times due to the processes involved. If the payment is made by 5.30pm (Sydney time), in most cases it will be credited to the account the next working day. However, regardless of whether the payment is made to a BankSA account or to another financial institution, we require at least one day to process our side of the transaction. In addition, BankSA cannot control when a Third Party Bank processes its side of the transfer/payment.
   
   Therefore we advise you to allow up to two working days for transactions to be processed. Rest assured that BankSA will always endeavour to process all transactions in a timely manner.

4.  Can I schedule a transfer for a later or recurring date?

   Yes. You can schedule a transfer up to 24 months in advance. You can also set up regular payments daily, weekly, fortnightly or monthly for up to 24 months in advance.

5.  What's the maximum amount I can transfer?

   If you have set up the account via Internet Banking, there is a cumulative limit of $5000 per account per day. There is a maximum limit of $25,000 per day. For example, if you have 5 different accounts, you can transfer $5,000 to each account per day.
   
   To increase the daily limit to $100,000, complete the Internet and Phone Banking - Payee Account Information (also known as 'Third Party') form and return it to the specified department. 
   
   Please allow up to 2 business days for the form to be processed.

6.  Can I stop a 'Transfer to an Account in Australia' once I have submitted it?

   Once a transfer has been confirmed via Internet Banking, we are unable to stop or cancel payment.
   
   If you have made a payment incorrectly, please contact our Internet Banking Helpdesk on 1300 555 203 (+61 2 9845 4160 overseas) 24 hours a day, 7 days a week.
   
   There are two procedures that can be initiated:
   1. Recall - A recall will endeavour to retrieve the funds from the credited account. This is a manual process and may take up to 4-6 weeks (not including weekends). Please be aware that we cannot guarantee return of the funds. Read our Terms and Conditions for more information relating to this.
   2. Trace - A trace will locate the destination of the funds. This is a manual process and may take up to 1-2 weeks (not including weekends). Fees may apply.

7.  Can I edit or delete a Payee account I have set up?

   You can delete Payee accounts at any time by logging on to Internet Banking. Unfortunately, you cannot edit Payee accounts. If you wish to edit a Payee account, you’ll need to delete it and create a new one.

8.  Can I transfer to a group of people at the same time?

   Yes. You can set up a transfer to a group of Payees using the 'My Group Payments' menu. You can also set up regular transfers daily, weekly, fortnightly or monthly, or schedule a single payment for a later date, up to 24 months in advance.

9.  What's the maximum number of people I can have in a group?

   You can include up to 20 Payees in one group.

10.  Can I edit or delete a group I have set up?

    Yes. You can edit or delete groups at any time by logging onto Internet Banking.

To an international account:

1.  Can I transfer money to an international bank account?

   Yes. You can transfer to an international bank account using the 'Transfer to an International Account' function, located within the Transfers and Payments menu.
   
   To get started, you need to apply for access to the service through Internet Banking or by completing the Internet Banking - Request to Authorise/Cancel Overseas Telegraphic Transfer Access form.
   
   You may return the signed form via mail or fax. Please allow up to two working days for the request to be processed. Once it is processed, you will have access to this function the next time you log on to Internet Banking.

2.  How long will it take for money to reach an international account?

   Payments that are confirmed before 5pm (Sydney time), Monday to Friday, will be processed on the same business day. However, the time it takes for the money to be credited to an international account will vary and we cannot indicate a specific timeframe.

3.  What's the maximum amount I can transfer to an international account?

   There is a cumulative daily transfer limit of AU$50,000 to international accounts.

4.  How much does it cost to transfer to an international account?

   The fee to request a transfer to an international account via Internet Banking is $20. In addition, there may be further costs incurred by the intermediary bank and/or overseas bank in the handling of the request. This fee will be debited from the amount sent.
   
   You may wish to investigate whether the intermediary bank and/or overseas bank charges a fee for the receipt of any transfer to an international account. If so, you may add this amount to the amount requested for the international transfer.

5.  Can I cancel or trace a transfer to an international account after it has been submitted?

   Yes. A trace would be requested in circumstances where the Beneficiary claims non-receipt of funds. A cancellation would be requested in circumstances where you want the payment to be returned by the overseas party. In these cases, the Bank will endeavour to have the payment returned. Only on receipt of the funds from the overseas bank will the funds be credited to your account. Fees may apply.
   
   When we are successful in having funds returned and the original transaction is in foreign currency, these funds will be converted at the Bank's buying rate of exchange and credited to your account. Overseas bank charges are likely to apply, and will also be deducted from the proceeds.
   
   You may initiate either of these requests from the Transfers and Payments menu within Internet Banking.

6.  Can I amend a transfer to an international account after it has been submitted?

   Yes. You may amend an international transfer after it has been submitted, until the bank processes it. However, you cannot request this via Internet Banking.If you wish to amend an international transfer, please contact our Internet Banking Helpdesk on 1300 555 203 (+61 2 9845 4160 overseas) 24 hours a day, 7 days a week. Fees may apply.

7.  Are there fees involved to trace, cancel or amend a transfer to an international account?

   Yes. Fees are as follows:
   o Trace - $25 plus any overseas bank charges
   o Cancel - $25 plus any overseas bank charges
   o Amend - $15 plus any overseas bank charges.

8.  Where can I find current exchange rates?

   View current exchange rates. When you are processing an international transfer, you'll also be supplied with the current exchange rate.