We’re your home loan partner
Your success is ours too. At BankSA, we're here for you as your broker partner so you can be there for all your client's home loan needs.
Latest features that could benefit your clients
Your client could pay off their home loan faster, with multiple offset accounts
With our Standard Variable Rate Home Loan or Investment Loan, your client could save thousands in interest over the life of their loan when they regularly deposit money in their linked offset accounts and don't withdraw it. To find out more:
Credit Policy, at a glance
We now have handy Policy Quick Guides for First Home Buyer, Investor, Self-employed and Special Package clients for you to quickly check their eligibility^. Search "Quick-Guide" in BrokerHub to get your copy, today.
Service lead times
Processing times for first touch*
| Full Application | Accredited | Gold | Flame |
|---|---|---|---|
| PAYG Standard | 2 days | 2 days | 1 day |
| PAYG Specialised | 3 days | 3 days | 1 day |
| Self-employed | 3 days | 3 days | 1 day |
| Individual as Trust | 5 days | 5 days | 1 day |
| Escalations | 1 day | 1 day | 1 day |
| Approval In Principle | Accredited | Gold | Flame |
| PAYG | 2 days | 2 days | 1 day |
| Self-employed AIPs | 4 days | 4 days | 1 day |
Definitions
| Standard | PAYG, <=$3M, Fast Track, LMI, >80% LVR |
| Specialised | Home Guarantee Scheme, Individual Trustees, Multiple Entities, =>$3m, Construction, Guarantors, Relocation Loans |
| Self-employed | Self-employed (Full Assessment) |
* In by 4.30 pm ACST. Service times are based on the application being lodged correctly with all supporting mandated documents required by BankSA. The days shown in the table above are business days.
Credit policies and scenarios hotline
Call 1300 137 532 (select option 1, then option 5) for support with credit scenario questions.
Operating hours: Monday to Friday 8am - 6pm (ACST) or 8:30am - 6:30pm (AEST)
Important information
This information is a guideline for expected assessment time at the date of publication and may vary depending on various environmental changes. Ensure your application is error-free to get your application processed faster.
BankSA works tirelessly to deliver the service levels you expect. While we’re prioritising these queues, we’ll endeavour to keep you updated as our service levels change.
We apologise for any inconvenience and would like to thank you for your continued support and understanding
How we’re making BankSA an easy choice
Dedicated broker support
Our BDMs are committed to providing you the support you need to help your clients. Contact us
NextGenID’s new simplified ID process
We’ve reduced required ID documents from 2 to 1. With this simplified Document Verification Service, our pass rate has increased to 94% as of June 2025.
Visit BrokerHub and search ‘Westpac Group ID Process Guide’ or speak to your BDM team to learn more.
Fast Refinance®
Turn your client refinances around with a faster and simpler solution to traditional procedures and avoid waiting for the other lender to process the discharge**.
Flexible features
From offsets to redraw, making extra repayments or using portability when buying and selling, our loans adjust to your client's needs.
Need some help but don’t know where to start?
The first port of call is to contact a Business Development Manager (BDM) from your State or Territory. Or call our Broker Hotline.
Call the Broker Hotline, Monday to Friday:
8am-6pm (ACST), 8.30am-6:30pm (AEST)
Important information
Conditions, credit criteria, fees and charges apply. Based on BankSA’s credit criteria, residential lending is not available for Non-Australian resident borrowers. Interest rates subject to change. Before making a decision, it’s best to read the terms and conditions.
Loan Accounts – Charges for specific services and accounts (PDF 110KB)
This information is general in nature and has been prepared without taking your objectives, needs and overall financial situation into account. For this reason, you should consider the appropriateness of the information to your own circumstances and, if necessary, seek appropriate professional advice.
* In by 4.30pm ACST. Service times are based on the application being lodged correctly with all supporting mandated documents required by BankSA. The days shown in the table above are business days.
^For more detailed information on requirements and eligibility criteria, refer to the Credit Policy in BrokerHub.