Our current assessment service levels for initial application assessment are:
- Flame - 7 business days (15th Feb 2021)
- Flame self-employed - 15 business days (3rd Feb 2021)
- Gold - 10 business days (10th Feb 2021)
- Gold self-employed - 22 business days (22nd Jan 2020)
- Accredited - 16 business days (2nd Feb 2021)
- Accredited self-employed - 25 business days (19th Jan 2020)
*For initial application assessment if documents imaged to the file by 5pm AEDT.
Broker Credit Policy & Scenarios:
The credit hotline is available to assist with any policy related questions or scenarios you may have on 1300 137 532.
The operating hours are:
General Broker Line
11am - 4pm (ACDT), Monday - Friday
11:30am - 4:30pm (AEDT), Monday - Friday
Flame Broker Line
8am - 5pm (ACDT), Monday - Friday
8:30am - 5:30pm (AEDT), Monday - Friday
Multi award-winning home loans
We focus on giving you outstanding value. But don’t take our word for it, see for yourself.