Our current assessment service levels are:

• Flame - 1 business day for initial application assessment (if documents imaged to the file by 5pm AEST).
  
• Flame Office - 2 business days for initial application assessment (if documents imaged to the file by 5pm AEST).
• Gold - 3 business days for initial application assessment (if document imaged to the file by 5pm AEST).
  
• Accredited - 3 business days for initial application assessment (if documents imaged to the file by 5pm AEST).
  
• Complex (including self employed and SMSF) - 3 business days for initial application assessment (if documents imaged to the file by 5pm AEST).

Please note that the Broker Credit Policy & Scenario Hotline hours of operation have changed temporarily to improve our credit assessment service times. Our new hours of operation are 11am – 4pm CST (11:30am – 4:30pm EST) Monday to Friday. Please call during this time to speak with a Credit Manager for assistance with policy and scenario queries.