Our current assessment service levels for initial application assessment are:
- Flame - 1 business days
- Flame self-employed - 16 business days
- Gold - 5 business days
- Gold self-employed - 16 business days
- Accredited - 15 business days
- Accredited self-employed - 18 business days
*For initial application assessment if documents imaged to the file by 5pm AEDT.
Broker Credit Policy & Scenarios:
The credit hotline is available to assist with any policy related questions or scenarios you may have on 1300 137 532.
The operating hours are:
General Broker Line
11am - 4pm (ACDT), Monday - Friday
11:30am - 4:30pm (AEDT), Monday - Friday
Flame Broker Line
8am - 5pm (ACDT), Monday - Friday
8:30am - 5:30pm (AEDT), Monday - Friday
The bank for first home buyers
- Winner of 2020 Canstar Bank of the Year – First Home Buyers, for offering outstanding value home loans.
- Awarded at RFi Group Australian Lending Awards 2021 for Best First Home Buyer Lender.