Our current assessment service levels are:

• Flame - 1 business day for initial application assessment (if documents imaged to the file by 5pm AEDT).
  
• Flame Office - 1 business day for initial application assessment (if documents imaged to the file by 5pm AEDT).
• Gold - 1 business day for initial application assessment (if document imaged to the file by 5pm AEDT).
  
• Accredited - 1 business days for initial application assessment (if documents imaged to the file by 5pm AEDT).
  
• Complex (including self employed) - 1 business day for initial application assessment (if documents imaged to the file by 5pm AEDT).

Please note that the Broker Credit Policy & Scenario Hotline hours of operation have changed temporarily to improve our credit assessment service times. Our new hours of operation are 11am – 4pm ACDT (11:30am – 4:30pm AEDT) Monday to Friday. Please call during this time to speak with a Credit Manager for assistance with policy and scenario queries.