Our current assessment service levels for initial application assessment are:
- Flame - 1 business day*
- Flame Office - 1 business day*
- Gold - 2 business days*
- Accredited - 3 business days*
- Complex (including self-employed) - 5 business days*
*For initial application assessment if documents imaged to the file by 5pm AEDT
Mortgage Credit Hotline:
The Broker Credit Policy & Scenario Hotline hours of operation are 11am – 4pm ACST (11:30am – 4:30pm AEST) Monday to Friday. Call 1300 360 419 to speak with a Credit Manager for assistance with policy and scenario queries.