Our current assessment service levels for initial application assessment are:
- Flame - 4 business day (files from 01/04)*
- Flame self-employed- 5 business days (files from 31/03)*
- Gold - 11 business days (files from 23/03)*
- Accredited - 28 business days (files from 27/02)*
- Gold & Accredited self-employed - 29 business days (files from 26/02)*
*For initial application assessment if documents imaged to the file by 5pm AEDT.
Broker Credit Policy & Scenarios:
We have introduced a dedicated email to support you with credit scenario questions - creditscenariosSTG@stgeorge.com.au.
Ensure you include the below details in your email and a dedicated Credit Manager will respond by email or a phone call to discuss your query within 3 business hours:
- Broker name
- Broker ID
- Business Development Manager
- Contact number
The existing Credit Hotline will be temporarily closed from Monday, 6 April 2020.