Accessibility and Inclusion
Our accessibility statement
BankSA is committed to providing accessible products, services and collateral for customers with disability.
To meet the accessibility needs of our customers, we're continually testing and improving our websites, striving to meet the Web Content Accessibility Guidelines (WCAG) 2.2 AA and AAA where feasible. We also do our best to ensure our products, services and collateral are created, reviewed, and tested, ensuring customers can independently access them. To find out more, read or listen to our Access and Inclusion Plan.
Products and services
Learn more about how we’re making our products and services more accessible.
Learn more about how we’re making our digital platforms accessible.
Branch and ATM
Learn more about how we’ve made our ATM functions and branch facilities more accessible.
If you want to chat with a Customer Care representative, call us on 13 13 76 Monday to Friday, 8am - 8pm (AEST), Saturday 8am - 6pm (AEST) from anywhere in Australia.
If you have a vision impairment or have mobility issues using smart devices, you can get in touch with our Customer Care team on (02) 9155 7861 . If you know your Customer Access Number and Security Number or account information, please have it ready enabling our friendly Customer Care representative to help you.
If you are deaf and/or find it hard hearing or speaking with people who use a phone, you can reach us through the National Relay Service (NRS). You will need to register with the NRS prior to utilising their service.
Communicating with us
If you rely on Auslan for an in-depth financial conversation, our Customer Service team can arrange an Auslan interpreter to attend your preferred branch or virtually at the arranged date and time, subject to availability of an interpreter.
Telephone banking and interpreter service
Prefer a language other than English? We can help. Our Telephone Banking Service can arrange for an interpreter to help you with your call should you prefer speaking in your preferred language, subject to availability of translator(s). Simply ask our bank staff for an interpreter when you call us on 13 22 66.
Additional Languages on our ATMs
We have made our ATMs easier to use for customers who may prefer a language other than English. Our ATMs offer 9 additional languages for our customers, enabling them to make a financial transaction on our Westpac, St.George, BOM and BankSA ATMs.
如果希望使用中文（简体），那么办理金融业务时可以在我们的Westpac、St George、BOM和Bank SA自动取款机上选择中文（简体）。
Customer in need of extra care
We know our customers will need support in different ways, at different times in their lives. Here is how we can help if you, or someone close to you, is in need of extra care.
Find out more by visiting customers in need of extra care.
Feedback and complaints
Our public complaints policy
Our public complaints policy explains:
- how you may lodge a complaint;
- the options available to assist customers who may need additional assistance to lodge a complaint;
- our key steps for dealing with complaints, including acknowledgement, assessment and investigation, and provision of an Internal Dispute Resolution (IDR) response;
- response timeframes; and,
- details about accessing Australian Financial Complaints Authority (AFCA) where a complaint is not resolved.Y
You can see our large font version of our public complaints policy .