Support during tough times
Life has its surprises, and sometimes, those surprises hit us hard financially. But remember, you’re not flying solo. We'll help you through it.
Support when times are tough
Financial hardship support options
As soon as you’re concerned about your finances or struggling to make repayments, paying bills or your income is reduced, don’t wait, talk to our team about financial support options.
Support to get your finances back on track
If you're facing financial challenges, our team can provide tailored support options. Explore your options to help you feel more secure about making ends meet.
Domestic violence and financial abuse
Domestic violence can happen to anyone, often alongside financial abuse. It's important to take steps to protect yourself.
Elder financial abuse
Older people who depend on others can experience financial abuse. If this is happening to you or someone you know, seek help.
Fraud and Scams
Protect yourself from fraud and scams by staying informed and using our practical tools.
Gambling harm
When gambling is taking a toll on your life or the lives of those you care about, it's time to take action.
Disaster relief
We have a proud history of supporting our customers, communities and employees impacted by natural disasters. If you’ve recently been affected by a natural disaster, we’re here for you.
Living with dementia
Living with dementia and remaining financially independent without being vulnerable to financial abuse can be challenging.
Help for financial counsellors
Are you a financial counsellor supporting a customer with their finances or financial hardship? Our team of dedicated specialists are here to work with you.
Power of Attorney
Appointing a Power of Attorney to act on your behalf for legal or financial matters, setting up a will or advanced care directive can be tricky.
Easy English guides
Find an Easy English guide to help in all sorts of situations
Easy English is a way of writing that helps people understand important information easily.
Our Easy English guides:
Financial difficulty (PDF 1MB)
Domestic violence/financial abuse (PDF 1MB)
Elder financial abuse (PDF 2MB)
Important information
BankSA’s approach to providing extra care for customers in vulnerable circumstances is guided by the Australian Banking Association's Banking Code of Practice. Links to the relevant industry guidelines are below:
Preventing and responding to family and domestic violence
Preventing and responding to financial abuse (including elder financial abuse)
Responding to requests from a POA or court-appointed administrator
This information is general in nature and has been prepared without taking your personal objectives, circumstances and needs and into account. You should consider the appropriateness of the information to your own circumstances and, if necessary, seek appropriate professional advice.