Contact us
Get fast, secure support and connect straight to the relevant team when you contact us through the App.
Do more of your banking in the App
Payments & Transfers
Contact us in the App
In the BankSA App
You’ll need to be registered for Internet Banking before logging onto the BankSA App to use this feature.
- Tap Contact us on the bottom menu
- Select a product or service. You can choose to call or self-serve your enquiry.
In Internet Banking
- Select Chat with us on the main dashboard.
24/7 online support available
Need help with your banking? Our virtual assistant Sam is available 24/7 in your BankSA App and Internet Banking to answer your everyday banking questions. Sam can give you instant support online, so you don’t need to call us or visit a branch. To speak directly to a person, use Contact us via Mobile Banking in the BankSA App for a fast way to get support.
Support & accessibility
National Relay Service
BankSA welcomes calls through the National Relay Service. If you are deaf, hard of hearing, or have speech/communication difficulty, choose your access option detailed on the National Relay Service and provide our phone number 02 9155 7861 when asked by the Relay Officer.
Interpreter Services
Prefer a language other than English? We can help. Through Telephone Banking, our team can help arrange an interpreter in your preferred language when you call us on 13 13 76.
If you rely on Auslan for an in-depth financial conversation, our team can arrange an interpreter to attend your preferred branch or virtually at the arranged date and time, subject to availability of an interpreter and at no cost to you.
We also welcome your preferred NAATI certified in-person Auslan interpreter and the Convo Now video remote interpreting (VRI) service in branch. Where your own NAATI certified interpreter or Convo Now is chosen, this can be supported once requirements and safety checks are met. Any costs associated with these arrangements would remain with the customer.
Stay Safe and Protected
Explore our Security Centre to learn about the latest scams and how to protect yourself from fraudsters. We offer a range of security features in our App and your Internet Banking to help keep your money safe when banking with us. Learn more.
Phone directory & contact details
13 13 76 – 7.30am – 7.30pm Monday to Friday (excluding public holidays)
+61 2 9155 7850 (from overseas)
Applying for financial hardship support
Tough times can happen to anyone. Find out how we can help with financial hardship, domestic violence, financial abuse, gambling and more.
Important information
Read the Internet and Phone Banking Terms and Conditions (PDF 515KB) at banksa.com.au before making a decision and consider whether the product is right for you.
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® Registered to BPAY Pty Ltd ABN 69 079 137 518.