Internet and Phone logons for businesses are changing
From 12 March 2027, Business Customer Access Numbers (CANs) used to logon to internet and phone banking will be removed.
Business Customer Access Numbers (CAN) changes
Business Customer Access Numbers used to logon to internet and phone banking will stop working from 12 March 2027. Three simple steps will keep your access uninterrupted: confirm who needs access, check and or set up individual logons, and set up any payment information (payees and scheduled payments) you still need under an individual logon.
What’s changing
Business Customer Access Numbers, known as Business CANs, are shared logons currently used to access business accounts through internet and phone banking.
From 12 March 2027 they'll be removed, and each person who needs access will use their own individual logon instead.
Setting this up may take a little time, so it's worth starting early - and it means account access is always linked to the person using it, helping keep your business banking secure.
What you need to do
Step 1: Confirm who needs access
Start by listing everyone who needs access to your business accounts. This may include people who make payments, manage direct debits, complete transactions, view account information, or support your business - such as a bookkeeper, accountant, treasurer, office holder or employee.
Step 2: Check each logon now - and start the signatory process if required
Existing account holder or signatory with an individual logon
If they already have an individual logon and are an account holder or signatory, ask them to sign in and check that they can see the business accounts. If they are not registered for internet banking, ask them to register first. To logon or for help registering visit Register for Internet and Mobile Banking.
No individual logon or signatory access? Get set up now
If someone needs to access or manage your accounts online but is not a signatory, they will need to be added as a signatory. This gives them authority to operate your account through all channels, including internet and phone banking.
Once you’re ready to start the signatory process, call us on 1800 804 411 or speak to your Relationship Manager. Our bankers will guide you through the required steps.
Before calling us, confirm your signatory has completed identification with us.
- If not, they can book an appointment at their nearest branch, or you can contact your Relationship Manager. Remember BankSA customers can also complete identification and create a customer profile at a Westpac branch.
- Check what identification documents to bring at Customer Identity Check.
Step 3: Set up payment details under an individual logon
Payment details set up under a Business Customer Access Number (CAN) won't transfer across, and scheduled payments set up under a Business CAN will be cancelled.
To keep payments running on time, set up any payment details you still need under an individual logon before 12 March 2027 - including scheduled payments, payee details, BSB and account numbers, and individual payee limits.
It's a good opportunity to review and remove any payment details you no longer use. For a step-by-step guide to setting up regular payments and scheduled transfers visit Regular payments and scheduling transfers.
Frequently asked questions
A Business Customer Access Number, or Business CAN, is a number used to access business accounts through internet or phone banking.
Security reminder
Keep your logon details secure
Never share your individual logon credentials with anyone. Individual logons help protect your business by making sure account access can be linked to the person using it.
Phone Banking
Phone Banking Updates
If the Business CAN is also used for telephone banking, there’s nothing extra to do. Completing the steps above will set you up for both online and telephone banking.
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Important information
Read the Online Banking Terms and Conditions (PDF 592KB) before making a decision and consider whether the product is right for you.