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Extra security for when you need it most

Temporarily lock your card for up to 15 days to gain added security while you look for it. If it turns up, you can simply unlock it, otherwise report it lost or stolen to cancel your card.


 

 

How it works  
 

Step 1.
Logon to the BankSA App and tap ‘services’ at the bottom of your screen

Step 2.
Under My Cards, look for 'Lock card temporarily'.

Step 3.
Choose the card you wish to lock by tapping on the lock icon. Once your card is locked, no one can use your card. The card will also be locked in any digital wallets it is currently added to.

 

 

Lost, Stolen, or Misplaced Card?

Lock your card instantaneously

Temporarily lock your card to reduce the risk of unauthorised transactions.

Found your lost card?

Simply unlock the card in the App by tapping on the lock icon. Your card will be automatically unlocked in any digital wallets it is currently added to.

Lost your card for good?

Cancel your card by reporting it lost or stolen in the BankSA App to immediately stop further transactions, and order a replacement card. Your replacement card details will be automatically updated in any digital wallets this card has been added to and you can continue to make transactions without the need activate your replacement card/s.

 

 

Have everything you need?

You'll need to be registered for Internet Banking and sign in to the BankSA App to use this feature. 
Can’t remember your logon details? Find your Customer Access Number or reset your security code and password online before you get started.


 

Get the app

Download the BankSA App onto your iPhone through the App Store or your AndroidTM device through Google PlayTM.
Use your camera on your smart phone and hover over the relevant QR code or click the relevant link below the QR code.
Scanning the QR code or clicking the App Store link will direct you externally from the BankSA website.

Card Lock FAQs

Here are the answers to frequently asked questions about using Card Lock.

Mobile Banking

Learn more about how to get the most out of the BankSA App.


Important information

Read the Internet and Phone Banking Terms and Conditions (PDF 267KB) at banksa.com.au before making a decision and consider whether the product is right for you.

Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Android, Google Pay and Google Play are trademarks of Google LLC.

QR Code is a registered trademark of Denso Wave Incorporated.