Feedback and complaints

We welcome your feedback or complaint on accessibility via our Customer feedback page or over the phone on 13 13 76 Monday to Saturday, 7:30am – 7:30pm from anywhere in Australia.

If you have a vision impairment or have mobility issues using smart devices, you can contact our Customer Care Team on (02) 9155 7861 . To provide your feedback or raise a complaint, please have your 8-digit Customer ID and 3-digit Access Code or account information on hand so our friendly Customer Care representative can help you.

If you are deaf and/or find it hard hearing or speaking with people who use a phone, you can reach us through the National Relay Service (NRS). You will need to register with the NRS prior to utilising their service.

• TTY users, phone 133 677 then request 13 13 76
• Voice Relay users, phone 1300 555 727 then ask for 13 13 76
• NRS Chat users, connect to the NRS then ask for 13 13 76

If AUSLAN is your preferred method of communication, a AUSLAN interpreter services can be booked through a branch, or a NAATI certified interpreter can attend a branch with you.