We use cookies to secure and tailor your web use. Our notice explains how we use cookies and how you can manage them. By continuing to use this site we assume you're ok with our notice.
Feedback and complaints
We welcome your feedback or complaint on accessibility via our Customer feedback page or over the phone on 13 13 76 Monday to Saturday, 7:30am – 7:30pm from anywhere in Australia.
If you have a vision impairment or have mobility issues using smart devices, you can contact our Customer Care Team on (02) 9155 7861. To provide your feedback or raise a complaint, please have your 8-digit Customer ID and 3-digit Access Code or account information on hand so our friendly Customer Care representative can help you.
If you are deaf and/or find it hard hearing or speaking with people who use a phone, you can reach us through the National Relay Service (NRS). You will need to register with the NRS prior to utilising their service.
- TTY users, phone 133 677 then request 13 13 76
- Voice Relay users, phone 1300 555 727 then ask for 13 13 76
- NRS Chat users, connect to the NRS then ask for 13 13 76
If AUSLAN is your preferred method of communication, a AUSLAN interpreter services can be booked through a branch, or a NAATI certified interpreter can attend a branch with you.