Customers who would like to pause or reduce their home loan repayments temporarily can ask for a Repayment Pause during a period of legitimate leave from the workforce. For a period of 3 to 12 months, the loan repayments can be reduced or paused and interest accumulated within the loan.
It is also possible to apply for a Repayment Pause if they’re ahead on their home loan repayments schedule. For any type of Repayment Pause, a customer needs to have had their home loan for a minimum of 12 months to be eligible.
Not all loan types are eligible and there is a fee of $500 per request.
This feature is not intended for customers who are experiencing financial difficulties due to factors such as loss of employment or trading losses. These types of situations are managed as "hardship" cases by our Collections Unit and are assessed on a case-by-case basis.