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Current service status:

Some merchant systems are degraded

EFTPOS settlement processing

Last updated: 11/11/2026- 09:24am (Sydney time)

Identified - We’re aware some merchants may have experienced a delay receiving their settlement overnight. An investigation is underway, and we’ll provide an update as soon as possible. We’re sorry for any inconvenience. For support, please contact our 24/7 Merchant Helpdesk  on 1300 130 190.

 

Check for outages with your network provider

From time to time there may be an outage with your network provider. You can check on their website to see if there is a disruption to the network. Here’s a couple of the common ones: 

Keep your business trading during an outage

Our EFTPOS Now and EFTPOS Connect terminals come with an Electronic Fall Back mode that enables the terminal to continue to process transactions, even when the network is unavailable.1

Learn more about keeping your business trading during an outage.

Important information

1. Subject to system availability

* Electronic Fallback is subject to card type and transaction (floor) limits.