Information we require

Any document written in a language other than English must be accompanied by an English translation prepared by an accredited translator. An accredited translator is a translator accredited as professional, advanced professional or senior advanced professional by NAATI (National Accreditation Authority for Translators and Interpreters).

All documents must be current unless we advise otherwise. Where a photo identification is presented, please ensure the photo matches your current likeness. Where you have changed your name, evidence of the change must be verified from a document such as a marriage certificate, deed poll document or a change of name document.

We accept Australian passports that have expired within the last two years (not cancelled).

Unfortunately, we cannot accept documents that are cancelled, illegible, defaced, torn or otherwise mutilated.

Sometimes it might be difficult to satisfy all requirements. If, for genuine reason, you are unable to provide enough identification to meet our requirements you might be able to provide other forms of identification. Please contact your local branch for assistance.

You are not required to provide tax file numbers (TFNs) for AML or identification requirements.

We may conduct a business search to verify legal structure, directors and registered business name. A fee may apply.

If a customer cannot attend in person to be identified, they can complete a Certified Identification form and forward certified copies of the relevant supporting information. Please refer to your acceptance area for assistance in obtaining a CID form for individuals or CCC form for non-individuals.

Original documents provided by customers may be 'sighted' by the introducer. Please refer to your branch for any further assistance.

Please refer to the CID or CCC form for the approved list of qualified certifiers.

If you are unable to complete the guide, please contact your local branch for assistance.