Losing a loved one is never easy. We’re here to support you through this challenging time so you can focus on the things that matter most. From letting us know to settling and closing accounts, we're here to help you.
Letting us know of your loved one’s passing is an essential step in protecting their estate and understanding the accounts held in the name of your loved one.
We understand it can take time to gather all the required documentation needed to let us know. You can contact us directly or you can engage a solicitor to act on your behalf. You can notify us of your loved ones passing by providing the required documents:
If you have engaged a solicitor, we require a letter from your solicitor confirming the customer’s name, date of birth and date of passing.
Upon receipt of the Notification of Death Form and proof of passing, we’ll provide you with a letter, within 10 business days, confirming the actions we have taken to protect the accounts and what is required for us to provide you with information of your loved one’s accounts.
It is important that we only provide information on the accounts to the authorised estate representative. To verify the representative’s entitlement to represent the estate, we will require the following documents:
If you have engaged a solicitor, we require a letter from your solicitor confirming they have been engaged to act on your behalf.
Upon receipt of the Deceased Estate Representative Form and required documents, we will provide, within 10 business days, a detailed listing of accounts to the authorised estate representative and outline what is required to settle and close accounts.
Note: You can choose to send the Notification of Death and the Deceased Estate Representative forms together or send the Notification of Death Form as an initial step.
Please send all documents to us:
At any time, you can inform us how you would prefer to be contacted. If you are deaf and/or find it hard hearing or speaking with people who use a phone, you can reach us through the National Relay Service (NRS). To use the NRS, you can register here: https://internet-relay.nrscall.gov.au
For any other assistance with accessing our service, such as accessing information on this email, please contact us and we will be happy to help. For more information on all our accessibility options, go to our website and search Access and Inclusion.
Instructing us on how you wish to settle and close accounts is an essential step and you may choose to:
Prior to instructing us to close all accounts, you should consider whether the accounts should remain open to facilitate receipt of any deposits which may still be made to the deceased's accounts such as superannuation benefits, tax refunds, or other deposits.
If a solicitor has been engaged to act on your behalf, we are unable to settle and close accounts on direction from your solicitor. We will require the executor or the administrator to complete the which can then be forwarded to us by your solicitor.
Please send all documents to us:
Once we’ve received your documents and the signed Deceased Estate Account Instruction Form, we’ll carry out your instructions and forward a letter, within 10 business days, confirming the actions we’ve taken on your behalf.
You will receive a final statement showing a zero balance for any transaction account once it’s been finalised and this will be in the name of your loved one.
Summary of requirements to settle and close accounts
Total value of accounts held at St. George, Bank of Melbourne or BankSA
|Less than $100,000 and no secured lending products|
|Equal to, or greater than $100,000 or contains a secured lending product or you wish to have an Estate of the Late trust created||
If converting to, or opening an Estate of the Late trust account, all parties must be identified and have a customer profile with BankSA, which can only be completed at a branch