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Complimentary overseas travel insurance

Important: Effective 1 October 2017, the insurer of your Credit Cards Complimentary Insurance will be changing from QBE Insurance (Australia) Limited (“QBE”) to Allianz (issued by Allianz Global Assistance and underwritten by Allianz Australia Insurance Limited). For more information visit

Complimentary overseas travel insurance is part of the complimentary insurance covers we have available to BankSA cardholders on selected personal credit cards.

Is my overseas trip covered?

To be eligible for this complimentary overseas travel insurance, before leaving Australia on an overseas journey, you must have a return overseas travel ticket, and need to have prepaid at least A$500 of your travel costs using your eligible card. Travel costs include:

  • Return overseas travel tickets
  • Airport/departure taxes
  • Prepaid overseas accommodation
  • Prepaid overseas itinerary items.

Please note for overseas travel insurance, the cover is only available to persons up to and including 80 years of age.

If the cardholder is eligible for the overseas travel insurance as outlined above, the cardholder’s, spouse and/ or dependent children (two years and older on the day of departure) who are travelling with the cardholder for the entire journey become eligible for this overseas travel insurance when, before leaving Australia on an overseas journey, the cardholder’s spouse and/or dependent children have a return overseas travel ticket, and A$500 of each of their prepaid travel costs (i.e. costs of their return overseas travel ticket; and/or airport/departure taxes; and/or their prepaid overseas accommodation/travel; and/or their prepaid overseas itinerary items) has been charged to the cardholder’s eligible credit card.

You and any spouse and/or dependent children must have permanent Australian residency or hold a current and valid 457 visa and reside in Australia.

To be covered, you don’t need to let us or Allianz Global Assistance know that you’re going overseas – provided you meet the conditions in accordance with the insurance policy, you’re automatically covered.

What’s covered?

  • Medical and hospital expenses incurred overseas
  • Loss or damage to personal property
  • Legal liability
  • Rental vehicle excess
  • Unexpected cancellation of travel arrangements and other unexpected expenses.

Limits apply if you have eligible pre-existing medical conditions.

What isn’t covered?

Please refer to your cards Credit Card Complimentary Insurance Terms and Conditions or download below for more information about what is and isn’t covered.

It's a good idea to check before leaving what's actually covered in any complimentary insurance policy, and what the exclusions or limits might be. Depending on your destinations, age, pre-existing medical conditions and time away, this cover may not fully meet your needs.

We can help arrange standalone travel insurance that covers a range of events and inclusions:

  • Extended travel or frequent trips
  • Cover for travellers older than 80 years old
  • 24 hour medical and travel assistance
  • Unlimited cover for overseas medical expenses
  • Cover for luggage, credit card and travellers cheques
  • Cancelled travel and accommodation overseas, and more.

Find out more about standalone Travel Insurance.

You can find out more about what is and isn’t covered in the BankSA Credit Card Complimentary Insurance Terms and Conditions (effective 1 October 2017).

Which cards offer complimentary overseas travel cover?

The following cards offer up to 6 months complimentary cover:

  • Amplify Signature
  • Vertigo Platinum (previously known as Platinum Visa)

The following card offers up to 3 months complimentary cover:

  • Amplify Platinum

If you have a BankSA credit card that is not listed above, and would like to check if you card offers overseas travel insurance, please refer to your card's Complimentary Insurance Policy or download the BankSA Credit Card Complimentary Insurance Terms and Conditions (effective 1 October 2017).

Making a claim

If you want to make a claim under this policy, you must:

Whilst you are overseas:

Phone Allianz Global Assistance on +61 7 3305 7468

Allianz Global Assistance will request documentation to confirm your eligibility for overseas travel insurance and process your claim.

If you are in Australia, (or when you return to Australia) you must follow the steps listed below.

Contact Allianz Global Assistance on 1800 091 710 within 30 days or as soon as possible of returning home from overseas or interstate (even if you have previously reported the matter to Allianz Global Assistance), or if you are already home, contact us within 30 days or as soon as possible of learning of an occurrence (loss, damage or breakdown) that may result in a claim.

Want to know more?

You can find out more about making a claim in the BankSA Credit Card Complimentary Insurance Terms and Conditions. The Allianz Global Assistance website also has helpful FAQs and claims forms you can download.

Credit Card Complimentary Insurance Terms and Conditions (effective 1 October 2017)

Important information

AWP Australia Pty Ltd, ABN 52 097 227 177, AFSL 245631, of 74 High Street, Toowong, QLD 4066 (trading as Allianz Global Assistance) under a binder from the underwriter, Allianz Australia Insurance Limited ABN 15 000 122 850, AFSL 234708, has issued an insurance group policy to Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 (Westpac), of 275 Kent Street, Sydney, NSW 2000 which allows eligible BankSA account holders and cardholders to claim under it as third party beneficiaries. The terms, conditions, limits and exclusions of the group policy are set out in the Credit Card Complimentary Insurance Terms and Conditions, which may be amended from time to time. Westpac does not guarantee the insurance. You can get a copy of the policy booklet by downloading the Credit Card Complimentary Insurance Terms and Conditions (effective 1 October 2017).