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COVID-19 Customer Support Package

Financial assistance

Please complete and submit the form to apply for assistance with your loans and credit cards if you’ve been financially affected by Covid-19.

Support for our customers and businesses

As announced on 8 July, from the end of September, we will be offering additional support to:

  • Home loan customers who have received our repayment deferral package for a further three months, who are unable to resume full repayments
  • Eligible small business customers who are still in need of support, by extending their business loan repayment deferral by up to 4 months. Extension of the deferral period is subject to eligibility criteria and further credit assessment.

If you are currently on an existing deferral package, we will be in touch with you before the end of it, to let you know the options that may be available if you require this additional support.

A helping hand for customers and businesses

BankSA has supported our customers, businesses and community through the good and tough times and will continue to be here for you as the COVID-19 situation evolves.

These measures reflect our ongoing commitment to support all customers through these challenging times.

Keeping branches open: We are working hard to keep our branches open whilst keeping our people safe. While there may be isolated branch closures over the coming period, we will have alternative options in place and a rapid response plan to re-open the branch as quickly as possible.

Helping all customers access phone and online banking: Including a specialist call centre opened for elderly and vulnerable customers to help people register for and use online banking.

Support for home loan customers

New Fixed Home Loan Rates: a new low fixed rate home loan offer for one, two and three years for owner occupied customers on principal and interest repayments with Advantage Package# available for new fixed rate loans or existing variable rate customers looking to fix all or part of their loan. These rates do not apply to existing fixed rate loans. To find out more visit our interest rates page.

Repayment relief for home loan customers: BankSA customers who have lost their job or suffered loss of income as a result of COVID-19 should contact us for three months deferral on their home loan mortgage repayments with extension for a further three months available after review.

To find our more or to apply for repayment deferral, please go to the Home Loans and other product support page.

$1 Billion in home lending commitment: BankSA pledges to play its part to keep the property market and economy moving by supporting more South Australians with their home ownership needs.

Support for credit card, personal loan and Get Set Loan customers

3-month pause on repayments and interest charges: If you’ve lost your job or suffered a loss of income due to COVID-19, and you currently have a credit card or Personal Loan with us, these support packages could help.

To find out more about these support packages, or to apply, head to our Credit CardsPersonal Loan or Get Set Loan support pages.

Support for insurance customers

  • Landlord Insurance: Have you lost rental income as your tenant has been financially impacted by COVID-19 and cannot pay their rent? You may be able to claim under your Optional Landlord Extras cover. To find out more, visit our Landlord Extras claims page.
  • Personal Credit Protect: Our policies include involuntary unemployment cover, so if you’ve lost your job or have been stood down with no income as a result of the COVID-19 pandemic, depending on your circumstances, you may be able to claim under your policy. More details can be found on our Personal Credit Protect page.

Support for businesses

To find out more information, please go to our business support page.

COVID-19 Support Guide

Download our COVID-19 Support Guide.

The Detail

# Advantage Package Terms and Conditions apply. A $395 annual package fee applies and is payable from an eligible BankSA transaction account. Before deciding to acquire a BankSA transaction account, read the terms and conditions (PDF 338KB) and consider if the product is right for you.