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We’re here to support you

If you are experiencing financial difficulty due to Covid-19, we may be able to help provide a tailored solution that will give you the support you need to get back on track.  

This may include the following for business customers: 

  • Case management support for our small business customers experiencing financial difficulty. 
  • Reduced or deferred repayments on Asset and Equipment finance and eligible business loans. 
  • Business loan restructuring with no fees incurred. 
  • Referrals to financial counsellors or other support services. 
  • Eligible customers may be able to access low interest rate business loans through the Federal Government’s SME Recovery Loan Scheme. 

To find out more about eligibility and the options available, please contact our BankSA Assist on 1800 679 461, 8am-7pm Monday to Thursday and 8am-5pm Friday (ACST).

We want to assure you that we’re here to support you and here’s some options you may like to consider:

Business loans and business credit card repayment deferrals

If you are currently on a COVID- 19 Business support package, your deferral period may be ending soon. To assist you, we have outlined important information and will be in touch prior to your repayment deferral period expiring.

Deferral extension

A further business loan repayment deferral period may be possible for some small business customers, following a review of your current circumstances.  Extension of the deferral period is subject to eligibility criteria and further credit assessment. 

Recommencing your repayments

Before your repayment deferral ends, you will need to ensure the following:

  • Check there are sufficient funds available for repayment of loans and that arrangements are made to make payments on the business credit card.
  • Ensure that repayments for loans initiated by direct credit from another institution or an employer are reinstated
  • For loans, where we initiated direct debit payments to the account prior to the repayment deferral period, those payment arrangements will be reinstated at the end of the repayment deferral period.
  • For business credit cards, refer to your last statement prior to your payment deferral period for the interest rates that your business credit card will revert to.
  • Contact us if you wish to request any changes to your direct debit arrangements.


Request more support

Let us know if you think you might need additional support or will be unable to resume repayments. We’re here to help and can discuss options that may be available to you.

Call 1300 361 651 or speak to your Relationship manager

If you need help with repayments on your home or investment property loan in the name of a business, trust or SMSF, please call Customer Assist on 1300 554 001 (Select option 2 followed by option 1) so we can help you work through the options available.

SME Recovery Loans

You may be eligible to access a loan under the SME Recovery Loan Scheme, if your business is adversely economically affected by:

  • COVID-19; or
  • The March 2021 floods1


Alternatives to banking in branch

Business Banking Online

Bank online, on tablet and mobile and discover a fast and convenient way to stay on top of your business finances - anywhere, anytime.2

If you prefer to speak to one of our friendly staff, you can call our Business Banking Online Helpdesk on 1300 554 004.


JobKeeper Payment scheme - temporary funding assistance

The JobKeeper Payment scheme ended on 28 March 2021. For further information on JobKeeper Payment scheme, please visit our COVID-19 FAQs.


Getting back into business

Tips and tools to help keep your business running during crisis.


Important information

1. Business must be located or operate within a relevant Local Government Area. Check the Treasury website for a list of Flood Affected Government Areas under the scheme.

2. Before using Internet and Phone Banking, please read the BankSA Terms and Conditions for Internet Banking and Phone Banking (PDF 254KB). The Product Disclosure Statement (PDS) for Business Banking Online and Payment Services includes: Terms and Conditions (PDF 7MB) , Fees and charges (PDF 105KB). The PDS is important and we encourage you to view, save and/or print these supporting documents. If you would like a paper copy of the PDS, please visit your local branch or request one by post. BankSA issues the products on this website.