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Landlord Extras customers

If you would like to lodge a claim for loss of rent as your tenant has been financially impacted by COVID-19, you can help speed up the assessment by providing supporting documentation, such as a revised rental agreement.

Please read on for more details on the claiming process and to lodge your claim online.


Before you submit a claim

  • Make sure you and your property are safe. Do everything you can to prevent further loss or damage to your property.
  • Contact the police on  000 if the damage is malicious, property has been stolen or your home was illegally entered.
  • Contact State Emergency Services (SES) on  132 500 for fire, flood and storm emergencies.

Contact us for emergency assistance

Contact us if you have damage caused by water, or require emergency repairs or urgent assistance because: 

  • There is no power or running water to the property.
  • Local authorities will not allow you to access or live in your home.
  • You're unable to close or lock all windows and doors.
  • There is water damage to your home or contents.
  • There is an opening in the building which allows the elements in (e.g. a hole in the roof)

Call for emergency assistance, 24 hours a day, 7 days a week



Start your claim

Step 1. Preparing to submit your claim

What you're covered for

Please refer to your Policy Schedule to obtain your sum insured and to check your nominated excess. You can also access a summary of cover and benefits by visiting Home and Contents Insurance and Landlord Insurance.

Note: Your policy covers unforeseen events however, it may not cover general wear and tear.

For full terms and conditions, limits and exclusions, read the Home and Contents Insurance Product Disclosure Statement  (PDF 494KB) or Landlord Insurance Product Disclosure Statement (PDF 943KB).

Step 2. Making a claim

What information do I need to submit my claim?

  • Your personal details and policy number
  • Details of the event including the date the incident occurred, what happened, and details of property or contents affected
  • Photos or documents for upload (optional)


Submit your claim online at any time, 24/7

  • Allow up to 15 minutes to complete your lodgement
  • Fill in as much information as you can on the form
  • You can upload documents or take photos on your mobile phone and attach them to your online claim
  • Once your claim has been submitted, one of our consultants will contact you within 3 business days



Step 3. After your claim is submitted

What happens next?

We’ll contact you within 3 business days to confirm your claim number, and whether a Claims Assessor will be making an inspection of the loss or damage. We may also request further information or documents.

If a Claims Assessor is required, the Claims Assessor will contact you and arrange to visit you at a convenient time. If a Claims Assessor is not required we will contact you to progress your claim. If you have any questions about completing this form or about your claim, please contact us on 1300 656 345 during business hours.


Frequently asked questions

For urgent assistance, call us 24 hours a day, 7 days a week on 1300 656 345.



Important information

Cover is subject to your application for insurance being accepted.

Product Disclosure Statements (PDS)

Home and Contents Insurance Product Disclosure Statement and Supplementary Product Disclosure Statement (PDF 494KB)  (applicable to policies issued or renewed on or after 1 July 2019)

Home and Contents Insurance Product Disclosure Statement and Supplementary Product Disclosure Statement (PDF 424KB) (applicable to policies initially issued in the period between 30 June 2018 and 30 June 2019; or renewed in the period between 30 July 2018 and 30 June 2019)

This information does not take your personal objectives, circumstances or needs into account. Read the relevant PDS(s) to see if this insurance is right for you.

View the Retail and Business Banking Financial Services Guide, Credit Guide and Privacy Statement. (PDF 117KB)

Home and Contents Insurance is issued by Westpac General Insurance Limited ABN 99 003 719 319 (except workers compensation cover where applicable).  BankSA  – a Division of Westpac Banking Corporation ABN 33 007 457 141 (the Bank) distributes the insurance, but does not guarantee the insurance.