If you're a BankSA Home Insurance customer and have been impacted by a flood, fire, storm or severe natural disaster we're here to help.
Please read on for more details on the claiming process and to lodge your claim online.
Contact us if you have damage caused by water, or require emergency repairs or urgent assistance because:
Call for emergency assistance, 24 hours a day, 7 days a week
Please refer to your Policy Schedule to obtain your sum insured and to check your nominated excess. You can also access a summary of cover and benefits by visiting Home and Contents Insurance and Landlord Insurance.
Note: Your policy covers unforeseen events however, it may not cover general wear and tear.
We’ll contact you within 3 business days to confirm your claim number, and whether a Claims Assessor will be making an inspection of the loss or damage. We may also request further information or documents.
If a Claims Assessor is required, the Claims Assessor will contact you and arrange to visit you at a convenient time. If a Claims Assessor is not required we will contact you to progress your claim. If you have any questions about completing this form or about your claim, please contact us on 1300 656 345 during business hours.
Cover is subject to your application for insurance being accepted.
Product Disclosure Statements (PDS)
For the standard terms, conditions and exclusions about our Home & Landlord Insurance, please refer to the relevant Product Disclosure Statement (PDS) and any supplementary PDS (if applicable). To see some of the events covered and not covered, please refer to our Key Fact Sheets (KFS).
Home and Contents Insurance and Landlord Insurance are issued by Allianz Australia General Insurance Limited ABN 99 003 719 319, which is a corporate authorised representative of Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (Allianz Insurance). BankSA – a Division of Westpac Banking Corporation ABN 33 007 457 141 AFSL 233714 arranges the insurance under a distribution arrangement with Allianz Insurance, but does not guarantee the insurance. This information does not take into account your personal circumstances. Read the Product Disclosure Statement to see if this insurance is right for you.
A target market determination has been made for this product. Please visit https://www.banksa.com.au/tmd for the target market determination.