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Important Update for BankSA Home Insurance Claims

Our thoughts are with customers impacted by the recent weather events across QLD & NSW, including the more than 11,500 Westpac Group customers who have lodged a claim.

Due to the unprecedented scale of the events, Allianz (the insurer for BankSA home and car insurance) is managing a significant number of claims. As a result, processing times have been longer than usual. We apologise for these delays.

If you have lodged a claim, please be assured that Allianz is working hard to deal with it as quickly as they can and they will contact you if further information is required.

How to make a claim

Lodge a claim with Allianz using the online claim form or call 1300 656 345.

Before you submit a claim

  • Make sure you and your property are safe. Do everything you can to prevent further loss or damage to your property.
  • Contact the police on  000 if the damage is malicious, property has been stolen or your home was illegally entered.
  • Contact State Emergency Services (SES) on  132 500 for fire, flood and storm emergencies.

Contact Allianz for emergency assistance

Contact Allianz if you have damage caused by water, or require emergency repairs or urgent assistance because: 

  • There is no power or running water to the property.
  • Local authorities will not allow you to access or live in your home.
  • You're unable to close or lock all windows and doors.
  • There is water damage to your home or contents.
  • There is an opening in the building which allows the elements in (e.g. a hole in the roof)

Call for emergency assistance.

Frequently asked questions

For urgent assistance, call the SES on 132 500.




Important information

Cover is subject to your application for insurance being accepted.

^The Building and Contents calculators available through our websites are intended as a guide only. For a more accurate rebuilding cost, consider obtaining a professional valuation from a licensed builder or professional valuer.

Product Disclosure Statements (PDS)

Home and Contents Insurance Product Disclosure Statement (PDF 1MB) (applicable to policies issued on or after 12 December 2021 or renewed on or after 22 November 2021)

Landlord Product Disclosure Statement (PDF 1MB) (applicable to policies issued on or after 12 December 2021 or renewed on or after 22 November 2021)

For the standard terms, conditions and exclusions about our Home & Landlord Insurance, please refer to the relevant Product Disclosure Statement (PDS) and any supplementary PDS (if applicable), and the Premium, Excess, Discount and Options Guide (PED). To see some of the events covered and not covered, please refer to our Key Fact Sheets (KFS).

Home and Contents and Landlord Insurance are issued by Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (Allianz). BankSA - a Division of Westpac Banking Corporation ABN 33 007 457 141 AFSL 233714 (the Bank) arranges the insurance under a distribution agreement with Allianz Insurance, but does not guarantee the insurance. This information does not take into account your personal circumstances. Before making a decision, please consider the relevant Product Disclosure Statement. For more information call 1300 554 002.

A target market determination has been made for this product. Please visit for the target market determination.