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Personal customers' terms and conditions

Products currently for sale

Select below to find the current T&Cs and recent changes.

Complete Freedom, Retirement Access Plus, Concession, Incentive Saver, Maxi Saver, Investment Cash


Summary of changes, effective 27 October 2023

Section reference Change description

1. Summary of features

Amended wording for clarity on features and how we pay interest.

3. Using your accounts

Removed references to Smart ATM, specific brands and types of deposits.

Existing ATM information has been consolidated into one centralised table under a section titled ‘ATMs’, which covers: 

  • What you can do at an ATM 
  • Limits or restrictions that apply 
  • Fees that may be charged. 

Removed references to ‘ATM mini transaction history’.

Customers can refer to the relevant brand’s website for additional information. 

Amended wording for clarity in relation to account closure and refusal of transactions.
Updated to include information on when a deposit, transfer or withdrawal transaction is processed to your Account due to a system error, that these transactions may be reversed by us.
Amended wording for clarity in relation to our limitation of liability.

4. Understanding debit cards

Included wording for clarity in relation to liability of fees, charges or interest.
Updated section to clarify when daily cash withdrawal limits may not apply.
Clarification of gambling block functionality.
Amended the wording for clarity and accuracy for processes and procedures.

5. Your statements

Included wording for clarity in relation to liability of fees, charges or interest.

6. How we pay interest

Amended wording for clarity on features and how we pay interest.

9. Fees and Charges tables

  • Insertion of edits and cross-references to the 'ATMs' section for information on fees that may apply for transactions carried out at ATMs.
  • Removed references to the ATM mini transaction history.

10. Explaining fees and charges

Added information about how to request application of interest, fees, and charges to and from other eligible accounts.

15. Changes to Terms and Conditions

Updated information on when and how the bank will notify customers of changes to terms and conditions.

16. General Matters

Amended wording for clarity in relation to our limitation of liability.
Inserted new paragraph regarding payments made in error.

17. Meaning of words

  • Updated section to reflect simplification of references to ATM-related terms.
  • References to Cash Exchange Machines have been moved to the relevant brand’s public website.

Visa Debit Card


Summary of changes, effective 27 October 2023

Section reference Change description
Definitions

Updated section to reflect simplification of references to ATM-related terms.

Visa Debit card fees and charges

Overseas transactions

Insertion of edits and cross-references to the 'ATMs' section for information on fees that may apply for transactions carried out at ATMs.
Default accounts

Explained how cash may be withdrawn at an ATM and circumstances relating to minimum withdrawal restrictions.

What you can do at St.George, BankSA or Bank of Melbourne branded ATMs attached to a branch

Deposits at ATMs, CDMs and Bank@Post™

What you can do at St.George, BankSA or Bank of Melbourne branded ATMs not attached to a branch and Westpac branded ATMs 

Other ATMs

Removed references to Smart ATM, specific brands and types of deposits. 

Existing ATM information has been consolidated into one centralised table under a section titled ‘ATMs’, which covers: 

  • What you can do at an ATM 
  • Limits or restrictions that apply 
  • Fees that may be charged 

Removed references to ‘ATM mini transaction history’. Customers can refer to the relevant brand’s website for additional information. 

 

Daily withdrawal limits

Updated section to clarify when daily cash withdrawal limits may not apply.

Authorising Visa Debit card transaction

Mismatched authorisations

Updated section to clarify how a ‘request for authorisation’ is processed.

Authorising Visa Debit card transactions 

Delayed authorisations

Updated section to clarify how delayed authorisations are processed, noting that where the subsequent invoice for the actual amount is different than the authorised amount for a transaction, the authorised amount will remain on your account and temporarily reduce the available balance until the actual purchase amount is properly processed (cleared).

What happens if your details change?

Protecting your pin 

Amended wording for clarity in relation to our limitation of liability.

Changes to Terms and Conditions

Bank fees and charges

Amended wording for clarity in relation to fees and charges.

Additional Cards

Daily withdrawal limits

Card cancellation

Card re-issue

Electronic banking access

New section Payments made in error

Amended the wording for clarity and accuracy for processes and procedures.

Gambling block requests

Clarification of gambling block functionality

Term Deposits


Summary of changes, effective 27 October 2023

Section reference Change description

Part A 1.2 Opening an account

Included wording for clarity around initial funding period

Part A 1.14 Authority to Operate

Amended the wording for clarity on the limitation of liability

Part B Anti-Money Laundering and Counter-Terrorism Financing Obligations Amended section heading from ‘Anti-Money Laundering and Counter-Terrorism financing obligations’ to ‘When we may delay or refuse transactions’ and amended wording for clarity around when may delay or refuse transactions  

Part B When we may delay or refuse transactions

Amended wording for clarity in relation to our limitation of liability

Part B Payments in error

Inserted new section regarding payments made in error

Farm Management Deposits


Summary of changes, effective 27 October 2023

Section reference Change description

Appropriate use of our services

Amended section heading from ‘Appropriate use of our services’ to ‘When we may delay or refuse transactions’ and amended wording for clarity around when may delay or refuse transactions 

Payments in error

Inserted new section regarding payments made in error


Summary of changes, effective 27 October 2023

Section reference Change description
Part A: General information
  • Amended to clarify how we handle mistaken internet payments and how funds may be recoverable if there has been a conversion into a foreign currency.
  • We have also updated to confirm no applicable account fees. 

Part B: Terms and Conditions

2. Applying for the Product

  • Updated ‘Meeting our identification requirements’ to reflect the same statement in ‘Part A: General Information’ on when we may refuse an application for the Product.

4. Account Limits

  • Removed wording in relation to setting off debt against any available funds you may have associated with a product issued by us or as held in an account by you.

5. Loading and transferring funds

  • Added wording to clarify that transactions due to system errors are rectified by us when they are identified.

7. Foreign Exchange

  • Amended to clarify that conversions may occur in how we handle mistaken internet payments under the ePayments Code

8. Fees

  • Removed reference to “interest rates”.
  • We have also updated to confirm no applicable account fees.

12. Replacement of Cards

  • Updated rule that at least one Card must be activated before we can issue a renewal Card.

13. Liability for Unauthorised Transactions

  • Added wording to clarify the liability for authorised transactions as opposed to unauthorised transactions.

17. Closing the Product

  • Amended wording for clarity in relation to our right to suspend or close the Product and cancel a Card.

19. Liabilities and disclaimers

  • Amended wording for clarity in relation to indirect, special or consequential losses.

23. Payments made in error

  • Added new clause in relation to payments that are made in error.

25. Changes to Terms and Conditions

  • Amended wording for clarity in relation to ‘unfavourable changes’ and ‘not a material change’.

30. Appropriate use of our services

  • Amended wording for clarity in relation to requirements and our limitation of liability.

For Travel, Caravan & Trailer and Pleasure Craft, please contact Allianz on 1800 825 200 for a copy of the PDS.


Summary of changes, effective 8 November 2023

Section reference Change description

Our provision of the Service

Amended the wording for clarity on how we service you as an independent service provider.

Our liability is limited

Amended the wording for clarity on our liability in relation to using these services.