Personal customers' terms and conditions

Products currently for sale

Select below to find the current T&Cs and recent changes.

Complete Freedom, Retirement Access Plus, Concession, Incentive Saver, Maxi Saver, Investment Cash

Summary of changes, effective 16 August 2024

Section reference	Change description
1. Summary of features	Updated to include the ability to open a Concession account online and through our Mobile Banking App for existing BankSA customers only. Inserted a footnote under ‘What debit card access is available?’ that a new Freedom card is not available for ‘Complete Freedom’, ‘Retirement Access Plus’, ‘Concession’ and ‘Investment Cash’.
3. Using your Accounts	Added references to issuing debit cards for passbook accountholders in exceptional circumstances.
4. Understanding debit cards	Amended the section to add “where requested, the CVV” to the bullet points “Over the phone” and “Online”. Inserted a reference that a new Freedom card is not available.
9. Fees and charges table	Updated Phone Banking services to remove third party payments.
17. Meaning of words	Added definition for ‘CVV’. Amended definition for ‘Internet Banking’. Added definition for ‘Mobile Banking’.

Summary of changes, effective 10 May 2024

Section reference	Change description
3. Summary of features	The overdraft facility is no longer for sale. It will continue to be available for customers previously approved for an overdraft.
3. Using your Accounts	The overdraft facility is no longer for sale. It will continue to be available for customers previously approved for an overdraft.

Visa Debit Card

Summary of changes, effective 16 August 2024

Section reference	Change description
A guide to using your Visa Debit card	Amended the section to add “where requested, the CVV” to the bullet points “Over the phone” and “On the internet”.
Definitions	Replaced definition of ‘CVC’ with a new definition of ‘CVV’ as follows: 'CVV' means Card Verification Value. Merchants online or over the phone will ask for your card number, expiry date and may ask you to provide a CVV number. This can be found on the back of your Visa Debit card or a generated CVV is available in Mobile Banking.

Summary of changes, effective 18 March 2024

Section reference	Change description
Summary of Account features and benefits: Term Deposit Accounts	Added monthly, half-annually, annually and at maturity as Interest Payment options under ‘Other features and benefits’ section of Table 1.
Opening an Account	A new clause has been included to explain customer identification requirements and the steps taken if identification requirements are not met.
Interest	Added a new clause to clarify that interest is paid on the account anniversary date. If the anniversary date falls on a non-working day or day not available in a given month, interest will be paid on the preceding working day.
Who can close an Account	A new clause has been included to explain customer Account closure options as well as when we may initiate an Account closure.
Authority to operate	A new clause has been included to explain when an authorised signatories’ authority to operate a customer’s Account may be removed.
Changes to the terms and conditions	Under Type of change, amended the description for a change to terms and conditions that reflect a change to our business or technological systems and processes.

Summary of changes, effective 18 March 2024

Section reference	Change description
Opening and maintaining your Account	A new clause has been included to explain customer identification requirements and the steps taken if identification requirements are not met.
Withdrawals	A new clause has been included to explain customer Account closure options as well as when we may initiate an Account closure.
Opening and maintaining your Account	A new clause has been included to explain when an authorised signatories’ authority to operate a customer’s Account may be removed.
Changes to the Terms and Conditions	Under Type of change, amended the description for a change to terms and conditions that reflect a change to our business or technological systems and processes.

For Travel, Caravan & Trailer and Pleasure Craft, please contact Allianz on 1800 825 200 for a copy of the PDS.

Select below to find the current T&Cs and recent changes.

Summary of changes, effective 18 March 2024

Section reference	Change description
3. Using your accounts	Added references to issuing debit cards for passbook accountholders in exceptional circumstances.
23. Terms and conditions of our cards	Inserted a reference that a new Freedom card is not available.