So we can assess your claim promptly, we may ask you to provide copies of:
If you need to send in documents relating to your claim, our details are below.
Please note your claim number on the documents or in the subject line:
Fax: 1300 200 850
Postal: GPO Box 4451
Sydney NSW 2001
If you need assistance, or want to track your claim, call us on 1300 656 345 and quote your case number.
When we have all necessary information and have completed all investigation that was required to assess your claim, we will decide to accept or reject your claim and notify you of our decision within 10 business days.