Identity Verification
Committed to protecting your Privacy
From time to time, we need to collect personal information from you (such as your passport or driver’s licence details, and sensitive biometric information such as facial images) to verify your identity:
- To comply with our customer identification obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth)
- To meet verification of identity requirements under Australian States and Territories real property or electronic conveyancing laws
- For the purpose of security and fraud prevention.
This notice explains in detail how we collect, use, and disclose your personal information when we verify your identity by confirming the identity information provided matches official records and/or using facial recognition technology.
Download a copy of our full Identity Verification Privacy Notice (PDF 102KB) or contact us for a free printed copy.
Identity Verification Privacy Notice
We collect, use and disclose personal information you give us (including in some cases and with your consent, your sensitive information) to verify your identity (and the identity of your child, where applicable) electronically. We do this for one or more of these purposes:
1. To comply with our customer identification obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth)
2. To meet verification of identity requirements under Australian States and Territories real property or electronic conveyancing laws
3. Security and fraud prevention.
Where you agree or we are permitted to, we disclose information you give us to third parties that help us verify your identity. These third parties may include service providers, credit reporting bodies, government bodies located in Australia and New Zealand, database owners (which may include parties that hold your personal information for purposes including, but not limited to, payroll information and/or superannuation contribution information provided by your employer(s)).
If you do not wish to provide your identity information online, you can attend a branch with your identity documents to verify your identity. If you choose not to provide your identity information either online or in a branch, we will need to reject your application, or we will not be able to provide, or continue to provide, you with our products or services.
Our detailed notice explains in more detail how we collect, use, store and disclose your personal information to verify your identity (and the identity of your child, where applicable) electronically, including using automated biometric verification technology.
Privacy Statement
Our Privacy Statement explains how we collect and handle your personal information, why we collect and use it, and the types of organisations we share it with (which may be located outside of Australia). It also explains how you can request access to, or correction of, the information we hold about you, and make a complaint about how we handle your personal information.
Supplementary Privacy Notices
Our supplementary privacy notices provide additional information specific to a particular collection of your personal information (including sensitive information, such as health or biometric information). For example, if you apply for financial hardship assistance in relation to consumer credit.