Solutions are assessed on a case by case basis and you may need to provide some further information such as Centrelink documents, medical information, employment status, proof of income, liabilities and expenditure. If required our Consultants will discuss these requirements with you.
We will advise you in writing of the reason. You may wish to seek further financial advice from a financial counsellor or other third party, about the options available to you. If you are not satisfied with our response or handling of your complaint, you may be able to lodge your complaint with a free, independent external dispute resolution scheme.
If your complaint is lodged:
before 1 November 2018, you may lodge your complaint with the Financial Ombudsman Service Australia: