Mobile Banking

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General enquiries

Need help with your banking? Our virtual assistant Sam is available 24/7 in your BankSA App and Internet banking to answer your everyday banking questions. Sam can give you instant support online, so you don't need to call us or visit a branch. To speak directly to a person, use Connect in the BankSA App for a faster way to get support.

Find out the latest information on our COVID-19 Customer Support Hub.

Personal banking

13 13 76 - Monday to Saturday 8.00am to 8.00pm

Phone Banking

13 33 22 - 24 hours, 7 days

+61 2 9155 7850 (from overseas)

Business banking

1800 804 411 - Mon-Fri 8am-8pm

Business Banking Online Helpdesk

1300 554 004 - Mon-Fri 8am-8pm

+61 2 9155 7818 (from overseas)

Home Loans

13 13 76

Automotive Finance

1300 301 315 - Monday to Friday 8.30am-5.30pm (EST)

Overseas?

+61 2 9155 7850 - 24 hours, 7 days

Report a lost or stolen card

1800 028 208 - 24 hours, 7 days or via Internet Banking

BankSA Assist - a service for those facing financial hardship

1800 679 461 - Monday to Friday 7.30am - 7.30pm, Saturday 8.30am - 5.30pm

Are you a financial counsellor acting on behalf of a customer?

1800 679 461 option 2 - Monday to Friday 7.30am - 7.30pm, Saturday 8.30am - 4.30pm

Customer relations

  • Make a suggestion
  • Lodge a complaint
  • Give a compliment

13 13 76