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Security

Security

At BankSA, your security is our top priority. We are committed to providing you up to date security information and advice about online threats and hoax emails.

As a preventive security measure, we strongly recommend you download and install Trusteer Rapport free of charge on all computers used to access Business Banking Online as soon as possible.

Here is your step-by-step installation guide banksa.com.au/trusteer for more information and step-by-step installation guide.

 

3 ways to help stay safe online

1. Be secure

  • Download Trusteer Rapport on all devices. Help safeguard your business online by downloading on any computer that you use for Business Banking Online.

  • Use a SecurID® token. Your registered token will add an extra layer of protection by generating a one-time-password used to authorise certain transactions and features.
     

2. Keep safe

  • Enable two users to authorise payments. Multiple authorised users to approve payments can help reduce the risk of foreign payments being paid.

  • Keep your information safe.  Set user restrictions on your staff members' computer and encrypt your databases. Talk to your IT professional for more information on regular backup procedures.

  • Keep your wits about you. Be on the look out for business scams. Always verbally confirm emails claiming to be from a supplier or someone within your company, before performing any account changes or urgent payment requests.
     

3. Report it

If you believe your security has been compromised, or notice a transaction you did not make, contact us immediately on 1300 554 004.

 

Download Trusteer Rapport, online fraud protection software from IBM – at no cost to you.

It's a simple, non-invasive plug-in that locks down your browser minimising unauthorised access. It's designed to work in parallel with most corporate firewalls or anti-virus software to provide a more secure online environment.

Watch this short video from IBM Security to see how Trusteer Rapport can help protect you.

What is a Hoax email?

A Hoax email is designed to steal money by phishing for information or by installing malicious software on the user’s computer.

What to do if I receive a Hoax?

If you receive an email that you think could be a hoax, do not click on any links embedded in the email or reply to the email in any way.

If a hoax email claims to be from BankSA, let us know by forwarding the email as an attachment to hoax@banksa.com.au and then deleting the email from your mailbox. Please do not change the subject line in any way.

Note: BankSA will never send you emails that ask you to enter personal information, redirect you to Business Banking Online, or tell you to call a telephone number and enter account or personal information.

If you believe that you may have entered a hoax website, please call the Business Banking Online Help desk on 1300 554 004.

Our top 3 tips to avoid falling victim to hoax email scams:

  1. Never make changes to payee information requested via email without verbal confirmation from a trusted person.
  2. Never use the contact details or links provided in the request. Only use contact details from trusted sources such as phone book or company website.
  3. Share this information with your management and staff to keep them informed about these types of security threats and provide guidance on how to deal with scam emails.

You can also sign up for regular online safety and security updates with Stay Smart Alert Service at staysmartonline.gov.au/alert_service.

 


September 2018

Email Subject Line: Renewal

By clicking the link "Renewal Letter" in this scam email there is a strong possibility your computer will become infected with malicious software, which will compromise your online activities, including your banking.

Do not click the link in this email or enter the information requested. If you have clicked any links within this email we strongly recommend you install Trusteer Rapport to your device, go to banksa.com.au/trusteer.

ASIC scam email

March 2018

Email Subject Line: Your Origin Energy Invoice

Description: This email contains an attachment (pictured) posing as an Origin Energy invoice. Do not open the attachment. If you open it and then enable editing when prompted, there is a strong possibility your computer will become infected with malicious software. This will compromise your online activities, including your banking.

Be cautious when receiving emails that contain attachments, and do not enable editing. If you have clicked any links within this email we strongly recommend you install Trusteer Rapport, go to banksa.com.au/trusteer.

Scam Origin Energy bill with malicious software

June 2017

Information: Hoax email

Description: The Australian Securities and Investments Commission (ASIC) is warning their customers to be vigilant of scam emails purporting to be from ASIC. The email asks recipients to view an important message from ASIC. Clicking this link may lead to malicious software being installed onto your machine, which could be used to compromise your online activities, including your banking. Do not open the attachments, reply to the email or act on the instructions without verbal confirmation from a trusted contact. If you are unsure of any suspicious emails that you may receive requesting a payment please contact us immediately on 1300 554 004.

ASIC scam email

July 2016

Information: New Bank Account (Hoax email)

Description: An email has been circulated stating that the BSB and Account Number of an organisation has changed. It requires you to open an email attachment to retrieve the new details. Do not open the attachments, reply to the email or act on the instructions without verbal confirmation from a trusted contact. If you are unsure of any suspicious emails that you may receive requesting a payment please contact us immediately on 1300 554 004.

hoax email
hoax email

April 2016

Information: Hoax Email

Description: An email has been circulated stating you are required to open an invoice attachment, and complete a payment. Please make sure you do not follow these steps and do not click on any links in this email. They will attempt to inject your machine with malicious software. If you are unsure of any suspicious emails that you may receive requesting a payment please contact us immediately on 1300 554 004.

hoax email
hoax email

January 2016

Information: Hoax Email

Description: An email has been circulated stating that our website is changing and that you will need to update the compatibility settings on your browser. Please make sure you do not follow these steps and do not click on any links in this email. They will attempt to inject your machine with malicious software. If you are unsure of any suspicious emails that you may receive claiming to be from BBO, please contact us immediately on 1300 554 004.

Hoax email
Malware Sample
PC infected by malicious software (trojan)

What is Malware?

Malware [malicious software] is programming designed to disrupt and gather information that can lead to loss of privacy or allow unauthorized access to systems. Examples of Malware are: Computer Viruses, Worms, Trojan horse, Spyware, Adware and Keyloggers.

What to do if you think you have Malware on your computer?

Do not enter in any personal information and report it to a IT security expert immediately. If you have submitted banking information, then contact Business Banking Online as soon as possible on 1300 554 004, 8am - 8pm (EST), Monday to Friday and 9am - 5pm (EST), Saturday.

 


January 2019

Email Subject Line: Reminder: Telstra TBS Documents

By clicking to view the attached document within this email posing as Telstra, there is a strong possibility your computer will become infected with malicious software, which will compromise your online activities, including your banking.

If you have clicked any links within this email we strongly recommend you install Trusteer Rapport, go to banksa.com.au/trusteer and contact us immediately.

ASIC scam email


Email Subject Line: Your EnergyAustralia Electricity bill is here

By clicking any links to view your bill within this email posing as an EnergyAustralia bill, there is a strong possibility your computer will become infected with malicious software, which will compromise your online activities, including your banking. Amounts and due dates will vary for individual recipients.

If you have clicked any links within this email we strongly recommend you install Trusteer Rapport, go to banksa.com.au/trusteer and contact us immediately.

ASIC scam email

October 2018

Email Subject Line: AGL electricity bill

By clicking any links in this email posing as AGL, there is a strong possibility your computer will become infected with malicious software, which will compromise your online activities, including your banking.

DO NOT click any links or open any attachments in this email. If you have clicked any links within this email we strongly recommend you install Trusteer Rapport to your device, go to banksa.com.au/trusteer and call us immediately on 13 22 66.

AGL electricity bill

June 2018

Email Subject Line: Bill 18322 from XXXXX

By clicking the link in this scam email to review the attached document there is a strong possibility your computer will become infected with malicious software, which will compromise your online activities, including your banking.

DO NOT click any links or open any attachments in this email. If you have clicked any links within this email we strongly recommend you install Trusteer Rapport to your device, go to banksa.com.au/trusteer and call us immediately on 13 22 66 if your logon page looks similar to the example.

ASIC scam email
ASIC scam email

February 2017

Information :  Computer infected by malicious software (Trojan)

Description: After signing into BBO, you may be presented with the window below asking for you to confirm your details. This means your computer has been infected by malicious software and a password stealing Trojan. Please do not provide your details.
Install (free) Trusteer Rapport software by typing into your browser www.banksa.com.au/trusteer and contact us immediately on 1300 554 004.

PC infected by malicious software (trojan)

March 2016

Information :  Computer infected by malicious software (Trojan)

Description: When signing into BBO, you may be presented with the window below advising to enter your Token Serial Number. This window below indicates your computer has been infected by malicious software such as a Trojan. If you are unsure of any suspicious screens that may be presented when signing into BBO, please contact us immediately 1300 554 004.

Malware Sample

October 2015

Information: Computer infected by malicious software (Trojan)

Description: After signing into BBO, you may be presented with the window below advising we are experiencing slowness. This window below indicates your computer has been infected by malicious software such as a Trojan. If you are unsure of any suspicious screens that may be presented when signing into BBO, please contact us immediately on 1300 554 004.

BBO hoax

July 2015

Information: Computer infected by malicious software (Trojan)

Description: After signing into BBO, you may be presented with the window below asking for your Authentication Device details. This means your computer has been infected by malicious software such as a Trojan. Do not enter your Authentication Device details. Please contact us immediately on 1300 554 004.

Malicious Software

Need more help?

 

Website

Visit the Trusteer Rapport website including their detailed FAQs

Chat live

Chat live or Request a call-back from a Trusteer support representative.

Business Banking Online

Contact Business Banking Online helpdesk - 1300 554 004 Monday to Friday 8am-8pm and Saturday 9am-5pm (AEST).