Verifying and updating your details
Strengthen the security on your account
Protect your accounts
Safeguarding your information is our top priority. To better protect your account, you need to verify and update your details.
Why we're asking you to do this
Having a robust banking profile is the first step to keeping your account safe. By providing up-to-date information, you’ll not only better protect your account, but you’ll also reduce the risk of identity theft.
Along with other financial institutions in Australia, we identify our customers according to the requirements of Australian anti-money laundering and counter-terrorism financing regulations.
If you're an existing customer, we may ask you to periodically confirm that the information we hold about you is up to date. We may also contact you to update our records with any additional information we require.
What to do
Step 1
Please select and complete the form for your business type:
Individuals/Sole Trader Form (PDF 286KB)
Domestic Proprietary Company Form (PDF 1MB)
Step 2
Attach all certified copies of all supporting documents (refer to the checklist on the first page of the form that lists all required documents). For certification process refer to the FAQ below "How do I certify my identity“.
Step 3
Return the completed form and certified copies of supporting documents by email, post, or at a branch.
Email
businessIDBSA@banksa.com.au
Post
If you're sending the documents by post, please make sure you sign them by hand (not a photocopy or digital signature) and return the original documents to:
- If you’re located in Australia, please send via Reply Paid (no postage required) to:
Business Identification Team
Reply Paid 91348
SYDNEY NSW 2001
- If you’re located outside Australia, please pay for postage and reply to:
Business Identification Team
GPO Box 1806
SYDNEY NSW 2001
Australia
Branch
If visiting a branch, don’t forget to bring at least 2 forms of identification, refer FAQ below – How do I certify my identity?
If you have any queries, please call our dedicated Business Identification Team on 1800 100 238 from anywhere in Australia (or +61 2 9155 7528 if calling internationally), 9am – 5pm AEST, Monday to Friday.
When do I need to update my details?
You’ll need to verify and update your details within 30 days of us first getting in touch with you about this request. If you haven’t done so by then, we may restrict your account, so it’s important to complete this request as soon as possible.
You may also receive a call from our team to talk you through what you need to do.
Accessibility
Visit banksa.com.au/accessibility for our accessible products and services for people with disability.
Privacy Statement
Please review our privacy statement here.
FAQs
Please provide certified copies of the relevant identification documents as listed on the form, please refer to the ‘What to do’ section above. The certifier should certify that the photocopy is a true and correct copy of the original by writing on and signing the photocopy. Please ensure the images in your ID documents are clear and easy to read.
For a full list of certifiers and ID documents, see our How to verify my identity (PDF 305KB).
An example of certified ID is shown below:
If visiting a branch, don’t forget to bring at least 2 forms of identification such as:
- Valid Australian Drivers licence
- Medicare card
- Passport
- Australian Birth Certificate Foreign Passport issued by a foreign government
- Proof of age card
Read the Online Banking Terms and Conditions (PDF 258KB) before making a decision and consider whether the product is right for you.