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Call our business ID team

Protect your accounts

Safeguarding your information is our top priority. To better protect your account, you need to verify and update your details.

Why we're asking you to do this

We have customer identification processes in place that aim to help keep your accounts safe.

We identify our customers according to our Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) program requirements.

If you are an existing customer, we may ask you to periodically confirm that the information we hold about you is up to date. We may also contact you to update our records with any additional information we require.

What you need to do

Please select your business type and complete the form:

Step 1

Please complete and provide the following documents listed below.  We have created a Guide (PDF 361KB) to assist you in obtaining certified ID. 

Documents required Who needs to complete and sign them?
Customer Verification Form (PDF 167KB) –  Individuals The individual

Certified ID documents (PDF 305KB)

Refer FAQ ‘How do I certify my identity?’ for the certification process.

The individual

Step 2

Send your completed and certified forms in the post via a Reply Paid envelope, addressed to BankSA Business Identification Team:

BankSA Business Identification Team
Reply Paid 91348

No stamp is required.

If you are located outside of Australia please pay for postage and send to:

BankSA Business Identification Team
GPO Box 1806

If you have any queries, please call our dedicated Business Identification team on 1800 100 238, (or +61 2 9155 7850 if calling internationally), 9am – 5pm AEST, Monday to Friday.

When do I need to update my details?

You’ll need to verify and update your details within 30 days of us first getting in touch with you about this request. If you haven’t done so by then, we may restrict your account, so it’s important to complete this request as soon as possible.

You may also receive a call from our team to talk you through what you need to do.


Visit for our accessible products and services for people with disability.

Privacy Statement

Please review our privacy statement here.


Please provide certified copies of the relevant identification documents as listed on the form, please refer to the ‘What you need to do’ section above. The certifier should certify that the photocopy is a true and correct copy of the original by writing on and signing the photocopy.  Please ensure the images in your ID documents are clear and easy to read.

For a full list of certifiers and ID documents, see our How to verify my identity (PDF 305KB).

An example of certified ID is shown below:

If visiting a branch, don’t forget to bring at least 2 forms of identification such as:

  • Valid Australian Drivers licence
  • Medicare card
  • Passport
  • Australian Birth Certificate Foreign Passport issued by a foreign government

Read the Online Banking Terms and Conditions (PDF 9MB) before making a decision and consider whether the product is right for you.