BT Protection Plans life insurance

Key features
How to apply

Call 132 135 Call 132 135

Invest in your own future and security with BT Protection Plans

Comprehensive range of life insurance solutions to protect you from the financial effects of injury, illness, permanent disability and death

Flexible choices for a fully tailored insurance solution

Provides peace of mind knowing you have plans in place to protect yourself and your loved ones

Affordable wide-ranging insurance to suit any lifestyle

Overview
Why insure?
How it works
How to make a claim

Overview

Key features

Flexible solutions	BT Protection Plans provide a comprehensive range of life insurance solutions you can fully tailor to suit your own situation.
Life insurance	Life insurance provides a lump sum payout to your loved ones should the worst happen to you.
Total and Permanent Disablement	Disability insurance provides a lump sum payout if you become permanently disabled or are diagnosed with a terminal illness.
Living insurance	Living insurance helps to pay off your mortgage, medical bills or even finance a holiday if you are diagnosed with a terminal illness.
Income protection insurance	Income protection insurance can protect your income and maintain your family’s lifestyle if you suffer from a serious illness or injury.
Business overheads insurance	Financial protection for you, your family and your business.
Flexible plans	Flexible choice of ownership structures, inside or outside of your superannuation
Loyalty benefit	We reward your loyalty if you hold your policy with us for over 3 years with an additional 5% on your Death, TPD, Living or Children’s Benefit.
Multi-policy discount	The more policies you have in BT Protection Plans, the more you’ll save.
CPI increase	Keep up with inflation with a CPI increase each year
Guaranteed renewable	Guaranteed renewable cover and guaranteed upgrades
Premium holiday	If you need to cancel your policy, you can suspend your policy for up to 12 months without needing to re-apply.
Worldwide cover	Worldwide cover 24 hours a day regardless of where you are.

For an additional cost, you also have the option to include:

Needlestick Benefit: provides a one-off lump sum payment if you contract HIV, Hepatitis B or C while performing your duties as a medical professional
Children's Benefit: provides a one-off lump sum payment if your child suffers from one of a range of specified conditions.

Why insure?

Don’t get caught out saying ‘it won’t happen to me’

Insurance is all about protecting the things and people that matter if you aren’t in a position to do so yourself. It provides real help when you need it, if you get hurt and can’t work, become disabled, or worse, you lose your life. It’s at that life-changing point in time you’ll want the reassurance that you and your family will be looked after.

Unfortunately Australians are chronically under-insured when it comes to our more precious assets of all – ourselves.

An insurance payout can make a huge difference to the immediate wellbeing and future comfort of those you love. In the event of something happening to you, your insurance payouts can be used to:

Clear debts
Pay for funeral expenses
Invest to generate replacement income
Cover childcare costs for dependants
Pay medical expenses
Pay for medical rehabilitation
Pay for home medications
Make any necessary lifestyle changes.

How it works

Need more detail?

For more policy details, you can view the BT Protection Plans Disclosure Statement ('PDS').

You can access a copy of the BT Term Life as Superannuation Annual Report (PDF 121KB) and the BT Income Protection as Superannuation Annual Report (PDF 120KB).

How to make a claim

Making an insurance claim can be daunting, that’s why our claims team do everything they can to support you every step of the way.

It’s easy to make a claim, just follow the steps below.

Step 1: Contact us

Call us on 132 135 Monday to Friday 8.00am to 6.30pm (Sydney time). It’s important to contact us as soon as you can and let us know what has happened to prompt your claim.

For selected Income Protection and Living Insurance claims we may be able to assess your claim over the phone, without the need to fill in any forms. All you may need to do is provide relevant medical information and/or a medical certificate.

If we cannot assess your claim over the phone, you will be assigned a dedicated Claims Consultant, who will provide support throughout your claim.

We may ask questions to understand the type of claim that you need to make and to ensure that we provide you with the correct information.

If you have a financial adviser or planner and would like them to be involved in your claim, we will let them know that you need to make a claim on your policy.

Step 2: Complete our claims kit

If we can't resolve your claim over the phone, we will send you a claims kit. This contains important forms for you to complete as well as helpful information about making a claim.

If you require assistance providing these initial supporting documents and information to make a claim, please contact us on 132 135.

Depending on the type of claim that you are making, some forms may need to be completed by a medical or finance professional. Make sure that you read the forms carefully as they may ask you to attach additional information, for example a copy of any medical reports or test results that you may hold.

Once you have completed the forms and collected any additional information required, return the completed documents to:

Email - Lifeclaims@btfinancialgroup.com

Post – BT Life Insurance Claims, GPO Box 524, Sydney NSW 2001

Step 3: Claim assessment

Your Claims Consultant will review all the information you have provided and make an initial assessment of your claim. They will then call you to discuss the assessment and let you know if further information is required, including why it is necessary, for the assessment of your claim.

We will send you a letter to confirm the details of your claim and provide you with the contact details of your Claims Consultant who will keep you updated through the assessment of your claim.

Step 4: Claim decision

Once your claim has been approved, we'll arrange your payment by a direct deposit or cheque. We'll call you to confirm that your payment has been processed.

Claims payments can often be very large lump sums. If you have a financial adviser, you may wish to discuss the best way to use your payment.

If your claim is for an Income Protection benefit, your Claims Consultant will contact you each month to assess the ongoing payments.

More information

If you would like more detailed information, please visit understanding claims and claiming. Please note when visiting this website page, you will be redirected to the BT website.

BT Protection Plans