Travel card FAQs

No, it is a Visa Prepaid card, so you need to load money onto your card before you can use it. When you make a purchase or get cash from an ATM, the amount is deducted from your preloaded balance.

You can request a Global Currency Card via BankSA Internet or Mobile Banking or the 'Get started' link on this page. 

Once you've ordered your Global Currency Card, you will usually receive the card in 3-5 business days. Delivery may take longer in rural areas.

Please see 'Exchange rates' in Currencies, rates and fees to understand how we apply foreign exchange rates. For up to date exchange rates, please see the BankSA Global Currency Card app or the currency converter.

You can load your card instantly through BankSA Internet Banking, transfer funds or use BPAY® via your financial institution's internet banking service.

No, only Australian dollars can be loaded onto your card.

To activate your cards, visit banksa.com.au/globalcurrencycard and:

1. Select ‘Activate your card’
2.  Enter your card number, expiry date, and CVV2*
3.  Enter your username and password.
   New user: You will need to set up your security questions and username and password
4. Choose a 4-digit PIN

*CVV2 is the last 3 digits on the signature panel on the back of your card.

Simply sign in to gcc.banksa.com.au and select the applicable card to reset the PIN.

There are a number of ways to check your card balance:

• Sign in to gcc.banksa.com.au
• Use the BankSA Global Currency Card app downloaded from the App Store or Google Play
• At an ATM (this service may not be available at all ATMs). Fees may apply¹
• Call Customer Assistance:
  • Within Australia: 1300 734 020 (local call cost)
  • Outside Australia: +61 2 9155 7853 (standard call charges apply)

Yes, most ATMs will support balance enquiries and cash withdrawals¹. The balance displayed at the ATM will be in the currency of the country you are visiting and there are no cash advance fees on the Global Currency Card (other fees may be payable).

As long as you use BankSA, Westpac, St.George Bank or Bank of Melbourne ATMs in Australia, and Global Alliance ATMs overseas, you will pay no ATM withdrawal or balance enquiry fees². If you use a non-BankSA, Westpac, St.George Bank or Bank of Melbourne ATM in Australia or non-Global Alliance ATM overseas, fees will be applied as set out in the Product Disclosure Statement. There is no foreign exchange fee when you withdraw in a currency that is loaded on your card².

Yes, you can use your Global Currency Card wherever Visa is accepted even though it does not have your name printed on it. If a merchant questions why the card does not have your name printed on it, please advise the merchant that the card is a prepaid card and does not need to have the name of the cardholder printed in order to complete transactions. You can also point out that you have signed the back of the card so the merchant can still use your signature to verify the transaction if needed. 

You can keep using your card in Australia to either shop online in your chosen currency or make fee-free cash withdrawals from any BankSA, Westpac, St.George Bank or Bank of Melbourne ATM. If you want to transfer your foreign funds back into Australian dollars, simply sign in to gcc.banksa.com.au or use the BankSA Global Currency app.

Your card's Expiry Date is printed on the front of your card. Once your card expires, you can no longer use your card for purchases or cash withdrawals.

You can choose to either renew your card or use the remaining balance of your card:

• Renew your card in 2 easy steps – sign in to gcc.banksa.com.au and select "Order New Card". Your balance will be automatically linked to your new cards.
• Account transfer and close your account- sign in to gcc.banksa.com.au, move all your foreign currency into your Australian Dollar wallet and transfer to your nominated Australian bank account. Your funds will be transferred within 10 business days.

Please contact us immediately if your card is lost or stolen:

• Within Australia: 1300 734 020 (local call cost)
• Outside Australia: +61 2 9155 7853 (standard call charges apply)

If you suspect an error in your transaction history, please ask us about lodging a dispute form, or log into the website.

We will send you an email to tell you when a statement is available. Statements showing your transactions are available at banksa.com.au/globalcurrencycard

If you need assistance to activate your card, change your PIN or report a lost or stolen card, you can call the Customer Assistance:

• Within Australia: 1300 734 020 (local call cost)
• Outside Australia: +61 2 9155 7853 (standard call charges apply)