Always ready to assist, at any hour
Meet Sam, your 24/7 Virtual Assistant, who's here to easily and securely help with your everyday banking questions.
Get to know Sam
Sam is our virtual assistant available 24/7 in your BankSA App and Internet banking to answer your everyday banking questions. Sam can give you instant support online, so you don’t need to call us or visit a branch.
Simply type in your question, and Sam will help guide you.
How Sam can help?
"I don't recognise a transaction"
Sam can help you identify your purchases by guiding you to Look Who's Charging in the BankSA App.
"How do I update my details"
If you need to update your contact details, Sam is here to help.
"I lost my card"
If you've lost your card, want to lock it temporarily or need to replace it, Sam can guide you.
"I want to activate my card"
For Internet Banking and BankSA App features, Sam is here to help.
Where to locate Sam?
In the BankSA App
- Logon to the BankSA App
- Tap 'Contact us' from the bottom navigation bar on the home screen
- Tap on 'Chat now' in the bottom right corner. Sam will be available to you 24/7
- To resume a chat, tap on the chat bubble
In Internet Banking
- Logon to Internet Banking
- Click 'Contact us' from the bottom navigation bar on the home screen
- Click on 'Chat now' in the bottom right corner. Sam will be available to you 24/7
- To resume a chat, click on the chat bubble
Download the BankSA App
Keeping your data safe
Sam helps you navigate Internet Banking and the BankSA App. If you need to chat to us, Sam can transfer you and the chat to a person, Monday to Friday 7am – 9pm and Saturday & Sunday 8am – 6pm, to assist in resolving your enquiry. Your conversation with Sam is secure and your personal information protected at all times. More information:
How we protect you
FAQs
Sam can help you within Internet Banking or the BankSA App with a range of service questions, such as “I don’t recognise a transaction”, “How do I update my details”, “I lost my card” or “I want to activate my card”.
Once you’ve asked your question, Sam will provide you with a link directing you to where you can complete what you need to do.
Important information
Before using Internet and Phone Banking, please read the BankSA Internet and Phone Banking Terms and Conditions (PDF 433KB).
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