Online Services

Visit our How to register/activate page for more information. 

If you're receiving a deposit into your BankSA account from an overseas account by telegraphic transfer, your payer may be asked to enter the BankSA SWIFT code/SWIFT BIC Address, which is: SGBLAU2S.

If you are receiving money from a US Bank, your payer may be asked to enter the Routing Number, which is: 021 000 021.

Your payer may also be asked for the address for international payments which is your branch address.

You will also have to provide your 13 digit account number. This is the last 3 digits in your BSB & your Account No. which is available on your account statements or internet banking.

For fees and charges information kindly refer to the “For Inward telegraphic transfer (plus overseas bank charges)” section.

You can reset your Security Number or Password online. Simply click the related link on the Internet Banking logon screen and follow the prompts. It's quick, easy and secure.

BSB is an acronym for Bank State Branch number. This six-digit number represents your bank and the branch where your account is held. You will need this number when setting up automatic payments such as periodical payments or direct debits between BankSA and another party.

You can find the BSB on the top right hand side of your account statement or in the "Account Information" section, next to the Account Number listing when you log onto Internet Banking. If you have a chequebook with your account, your account BSB is also printed on each cheque, in between the cheque number and the account number.

1. Select the Account on 'Accounts'
2. Select 'Dispute Transactions' and follow the prompts

OR

1. Select the Account on 'Accounts'
2. Select the transaction and then 'Dispute Transactions'

OR

1. Select 'Services' then 'My Cards'
2. Select the Account and then 'Dispute a Credit Card Transaction'

An authentication device is a personal authentication device issued to a user to assist in validating transactions or changes (including administrative) that require authority in Business Banking Online. Each authentication device will have its own operating requirements. This functionality allows another level of security for Business Banking Online, ensuring that only users who are authorised to do so can complete transactions on the system.

Note:
Transactions cannot be submitted to us for processing without being authorised by a authentication device.

• The Company Administrator will need to login as an administrator.
• Once logged in, select 'Maintain user' from the menu list on the left hand side.
• Select the option 'New' from the User List and click on 'Add'.
• On the User 'Maintenance' window, type in all the new user's information on the blank fields provided.
  Note: For identification purposes, please provide a preferred question and answer (e.g. car rego or child's name).
• Click on 'Save New User' to continue.
• The new user details will then appear on the top left hand side (i.e. User ID, Password) that needs to be given to the new user.
• Select 'Activate User' to activate the new User ID and Password provided by the system.

• Select Work In Progress from the Payments menu.
• Click on the row or rows for the transaction you wish to submit.
  Note: To select more than one row, hold down the Ctrl (Control) key on your keyboard and click on multiple rows.
• Click Submit to continue.
• Check the details of the transaction(s) you are submitting and click Submit.
• Once confirmed, a receipt will be shown. This can be printed by clicking on the Print button or copied to the Windows Clipboard by clicking the copy button.
  Note: This receipt can also be viewed during this session in your Receipts view in Business Banking Online.
• Your transaction has now been successfully submitted to BankSA.

Main Role

• The Company Administrator will need to login as an administrator.
• Once logged in, select 'Maintain user' from the menu list on the left hand side.
• Select 'Modify' from the User List to the user that requires a change of role.
• On the 'Company User Maintenance' window, select 'Edit User' (located on the bottom left) to continue.
• From the 'User Maintenance' window look for the 'User Role' field and select the appropriate role from the drop down list (i.e. AdminAuthorise, AdminOnly, Authorise, Create, View).
  Note: Click here for more information on roles.
• Click on 'Update User' to continue.

Access/Sub Role

• The Company Administrator will need to login as an administrator.
• Once logged in, select 'Maintain user' from the menu list on the left hand side.
• Select 'Modify' from the User List to the user that requires a change of access.
• On the 'Company User Maintenance' window, select 'Access' (located on the bottom right) to continue.
• From the 'User Access List' window select 'Add' to continue.
• Select the account from the account list and from 'Role Name' drop down list select an appropriate access to be added for a particular account (i.e. Authorise, Create, No Access, Payroll, View).
  Note: Use the 'Add' option if the account being modified is not part of the account list.
• Click on 'Save New Access' to update the changes.

If you are a new customer, you will need to fill in the FCA account number with your other accounts on the Business Banking Online Application form.

If you are an existing BBO customer, you will need to complete a new application form to amend your existing arrangement and add the FCA.