Online Services

Top Internet Banking FAQs

• How do I register for Internet Banking?

  Visit our How to register/activate page for more information. 

• What is the BankSA Swift code?

  If you're receiving a deposit into your BankSA account from an overseas account by telegraphic transfer, your payer may be asked to enter the BankSA SWIFT code/SWIFT BIC Address, which is: SGBLAU2S.
  
  If you are receiving money from a US Bank, your payer may be asked to enter the Routing Number, which is: 021 000 021.
  
  Your payer may also be asked for the address for international payments which is your branch address.
  
  You will also have to provide your 13 digit account number. This is the last 3 digits in your BSB & your Account No. which is available on your account statements or internet banking.
  
  For fees and charges information kindly refer to the “For Inward telegraphic transfer (plus overseas bank charges)” section.

• What do I do if I forget my password or security number?

  You can reset your Security Number or Password online. Simply click the related link on the Internet Banking logon screen and follow the prompts. It's quick, easy and secure.

• Where do I find my BSB and account number?

  BSB is an acronym for Bank State Branch number. This six-digit number represents your bank and the branch where your account is held. You will need this number when setting up automatic payments such as periodical payments or direct debits between BankSA and another party.

  You can find the BSB on the top right hand side of your account statement or in the "Account Information" section, next to the Account Number listing when you log onto Internet Banking. If you have a chequebook with your account, your account BSB is also printed on each cheque, in between the cheque number and the account number.

• How can I dispute a Credit Card transaction?

  1. Select the Account on 'Accounts'
  2. Select 'Dispute Transactions' and follow the prompts
  
  OR
  
  1. Select the Account on 'Accounts'
  2. Select the transaction and then 'Dispute Transactions'
  
  OR
  
  1. Select 'Services' then 'My Cards'
  2. Select the Account and then 'Dispute a Credit Card Transaction'