Switch to Digital Mail with BankSA
What’s Digital Mail?
With Digital Mail, you'll receive PDF versions of account letters and communications previously sent in the post to the inbox, attached to your BankSA Mobile Banking or Internet Banking account. Faster and more convenient, you'll be able to access messages no matter where you are.
Before you switch to Digital Mail
To switch to Digital Mail, you’ll first need to be registered for Internet and Mobile Banking to be able to access your message inbox. You’ll also need a valid email address to receive email alerts. You can check or update your contact details online if you’ve registered for the BankSA SMS Code.
Content of letters
Digital Mail letters include changes to a product's terms and conditions, changes to interest rates, missed payment advice, BPAY or direct debit failure advice, service letters and other notifications. For legal or other reasons, you can still expect to receive letters by post from time to time.
Digital Mail preferences are set up by the product type, i.e., Deposits, Residential Loans, Credit Cards, Insurance, etc. So, all accounts within the same product type will receive Digital Mail if selected. With joint accounts, each person on the account can choose their own Digital Mail preferences.
How to switch to Digital Mail?
- Logon to Mobile Banking
- Tap Services from the bottom menu
- Tap Manage Mail, under My Statements and Mail
- Tap Digital to switch all eligible products to Digital Mail
- Tap Agree
- Logon to Internet Banking
- Select Manage my accounts
- Select Manage mail
- Tap on Digital to switch all eligible products to Digital Mail
- Tap Agree
Switched to eStatements yet?
If you haven't already, switching to eStatements could further boost your account security. Holding the same information as your paper statements, they're easily accessible through Mobile and Internet Banking.
*After 18 months you can call us to request a copy of your letters for up to 7 years.
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