Security Tools FAQs

With the rapid and changing landscape of malware, it may happen that on occasion, virus protection software is not able to detect all types of malware. BitDefender differs in that it is designed to conduct quick, on-the-fly scans that provide a second opinion as to whether your computer is infected or not.

To keep the QuickScan as fast as possible, BitDefender Quickscan does not have any cleaning or quarantine capabilities. If it detects a threat or virus, you then need to conduct a full system scan using your own antivirus software to remove the security risk.

You can find more technical information in the BitDefender FAQ section

System check is not supported on the mobile platform and is only available when accessed through PCs.

Internet Explorer

Please visit www.microsoft.com to locate the latest version of Internet Explorer.

Firefox

• Click 'Help' in the top menu list > 'Check for Updates'
• Or visit www.mozilla.com to locate the appropriate updates.

Safari

You can find and download the latest updates at http://www.apple.com/softwareupdate/

Chrome

Please visit support.google.com to find instructions on updating you browser.

If you do not see your browser listed, please visit their official website or search the web for instructions on how to update your browser.

Yes, web browsers are regularly updated to improve performance, remove security vulnerabilities and provide feature enhancements. It is recommended when prompted you regularly update your web browser to the latest version.

Updating your operating system on a regular basis is the first line of defence in keeping your computer secure. Updates help prevent data loss, viruses and other potential risks.

Check your software vendor's website on a regular basis for security upgrades, or make use of the automated patching features on offer.

We recommend all Internet Banking users install up to date security software on their PC.

Microsoft Windows and Apple MAC Operating System are the most common operating systems. See these instructions on how to update operating systems.

Mainstream browsers and operating systems accommodate a majority of our customer base and as a result, Westpac and Business Online have been optimised for these to ensure highest level of security and best online experience.

Microsoft Windows

• Click on the Start button, select Settings and then Control Panel
• From the Control Panel, select Display to open the Display Properties screen
• Click on the Settings Tab
• Move the slider to 1024 by 768 pixel or to 800 by 600 pixels (Optimal is at least 800 x 600 pixels)
• Click Apply, and then click OK
• Depending on your system, you may need to restart your computer for the settings to take effect.

Apple Mac

• Open the Apple menu, and select Control Panels and then Monitors
• Under Resolution, select 1024 by 768 pixels or 800 by 600 pixels (Optimal is at least 800 x 600 pixels)
• Changes will immediately take effect.

Screen resolution recommendations can be overlooked if they affect your ability to view the screen. However, other recommendations should be followed to ensure you are adequately protected.

JavaScript is a programming language used to make web pages interactive. JavaScript is needed to view Internet Banking and to run System Check.

Cookies are text-only strings that are saved into the memory of your browser. We use cookies in Internet Banking as part of the identification process to ensure that a secure session is commenced each time you sign into the service.

The BankSA web server will send a cookie to your browser each time you sign in to Online Banking. This cookie will be used to determine that you are who you say you are and provide you with your confidential account information.

Please note: If you decide to adjust your settings to access Internet Banking, you should note down your settings prior to the change. That way, if you decide to 'not accept cookies' in the future, you will be able to change your browser back to the original settings.

See these instructions on how to enable cookies