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We're receiving a lot of enquiries at the moment, but don't worry about calling us to follow up - we will contact you.

You have a few options to manage your home loan online, please visit Manage my home loan for more information.



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Why staying could be your best option

Extra fees and charges

By staying you could avoid the costs involved with refinancing to another lender:

  • Mortgage discharge fees
  • New loan application fees
  • Break costs on a fixed loan.

More prep or paperwork

Requesting a home loan review means you might not have the hassles of:

  • Applications and assessments
  • Valuations and financial checks     
  • Loan approval and settlement.

Avoid risks or surprises

You know the features, options and support we provide, but not all lenders will give you:

  • Well-suited features and options
  • Support when times are tough
  • Choices that may save time/money. 


Don’t want to wait? Give us a call.

Call 7:30am to 7:30pm, Mon to Fri.
Select option 2 when prompted on the call.

Important notice

If you have any questions or need support, please contact us on 13 13 76. We want to let you know that we are currently experiencing a high volume of calls as a result of COVID-19.

The personal information we collect from you on this form will be used to respond to your query. We may disclose your personal information to other members of the Westpac Group, anyone we engage to do something on our behalf, and other organisations that assist us with our business. Our privacy policy, available at or by calling 13 13 76, contains information about how we handle your personal information.