Worldwide Wallet Changes

Temporary Service Disruption

To allow for system maintenance, there will be a temporary service disruption on some services from 6:00am on 28 September to 1:00pm on 29 September 2024 (AEST).

During this time, you can continue to:

Use your Worldwide Wallet card to shop in-store, online or over the phone
Withdraw from ATMs using your Worldwide Wallet (in Australia and overseas).

During this time, you will be unable to:

Load or unload AUD to or from your Worldwide Wallet.
Activate a new or replacement Worldwide Wallet card.
Transfer funds between your currency wallets.
Set or change your Worldwide Wallet card PIN.

NOTE: Your card and digital wallet will continue to work for transactions in-store, online and at ATMs, before, during and after the service disruption.

How can I prepare for the service disruption?

Ensure your Worldwide Wallet card is activated.

Ensure sufficient funds are available in your Worldwide Wallet account and converted to supported currencies you expect to use during the service disruption.

Verify or change your PIN if required.

Ongoing changes to your Worldwide Wallet

Change to funds transfers

From 30 September 2024, only you'll be able to transfer funds to your Worldwide Wallet from your eligible BankSA accounts.

Additionally, you’ll also no longer be able to directly transfer funds from other financial institutions to your Worldwide Wallet.

PIN number changes

From 30 September 2024, if your Personal Identification Number (PIN) is longer than 4 digits, it’ll be automatically shortened to the first 4 digits of your current PIN.

What this means for you

If your current PIN is already 4 digits only, you don’t have to do anything.
If your current PIN is longer than 4 digits, only the first 4 digits will be used as your new PIN for transactions from 30 September 2024.

How do I update my PIN?

If you would like to change your PIN, you can do so via the BankSA App or Online Banking.

Change to payments using Samsung Pay^TM

From 30 September 2024, you'll also no longer be able to use your Worldwide Wallet from your Samsung Pay Wallet.

What this means for you
If you currently have your Worldwide Wallet added to your Samsung Pay Wallet on an Android^TM device, you may be able to add your Worldwide Wallet to Google Pay^TMon eligible devices.

To ensure you can continue to use your Worldwide Wallet, you should consider setting your Google Pay as your default payment app by 30 September 2024.

What if I don’t have Google Pay?
If you don’t have Google Pay, you will be able to continue to use your physical Worldwide Wallet card wherever Mastercard^® is accepted in-store, online and at ATMs.

FAQs

I already have a Worldwide Wallet card; how do I activate my card?

You can continue to activate your Worldwide Wallet card before 6:00am on 28 September 2024 (AEST).

Visit Activate and manage your Worldwide Wallet Travel Money Card for more information.

Will I need to use my debit or credit card to make foreign currency transactions during this time?

My current PIN number is more than 4-digits, what do I need to do?

If your current PIN is already 4 digits only, you don’t have to do anything.
If your current PIN is longer than 4 digits, only the first 4 digits will be used as your new PIN for transactions from 30 September 2024.
If you would like to change your PIN, you can do so via the BankSA App, in Online Banking or over the phone.

Please note, you will be unable to change your PIN number during the service disruption window.

Visit How do I set or change my Worldwide Wallet card PIN? for more information.

I am overseas and I can’t receive my One Time Password (OTP) to verify the change to my PIN number.

Overseas mobile numbers will not be able to receive the SMS verification for PIN changes.

If you are experiencing trouble receiving your OTP with your Australian mobile number, let us know by calling us on 1300 734 020 (or +61 2 9155 7853 from overseas).

Important information

You should read the BankSA Worldwide Wallet Product Disclosure Statement (PDF 453KB), Internet and Phone Banking Terms and Conditions (PDF 9MB) and BankSA Retail and Business Banking Financial Services Guide (PDF 1MB) before making a decision and consider whether these products are appropriate for you. This information does not take into account your personal objectives, financial situation or needs and you should consider its appropriateness having regard to these factors before deciding to acquire these products.

A target market determination has been made for this product. Please visit banksa.com.au/tmd for the target market determination.

Information will be disclosed to third parties about you and your Product, or transactions made by you with the Product, as necessary for the service provision or as required by law. BankSA’s Privacy Statement explains our commitment to the protection of your personal information or you can learn more by calling 13 13 76.

Samsung and Samsung Pay are trademarks or registered trademarks of Samsung Electronics Co., Ltd.

Android and Google Pay are trademarks of Google LLC

Mastercard is a registered trademark of Mastercard International Incorporated.