Help with your current COVID-19 Support Package^

If you’ve received a COVID-19 Home Loan support package^, your deferral period may be ending soon. To assist with managing next steps during this challenging time, we have outlined some options for you to consider below.

Return to repayments

If you are able to return to making repayments when your support package ends, please let us know by logging into Internet and Mobile Banking and completing the online form.

This form will be available to and need to be completed by the person who originally requested the support package.

If you’re not registered for Internet and Mobile Banking, register now

Note: If you do nothing your repayments will restart once your support package ends

Visit the online form

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Consider returning to reduced repayments

If you have a variable rate loan, you may be able to change your loan which may reduce your repayments (please note this is not applicable if you have a BankSA Portfolio Loan).

For example, you could consider either or both of the following options:

  • switch to a Fixed Rate that is lower than your current variable rate. Find out more
  • switch to Interest Only repayments for 12 months - this will temporarily reduce your repayments as you will only be paying the interest portion of your repayment. Please note your loan repayments will increase at the end of the interest only period. Find out more

If you would like to discuss these options with one of our Home Loan Specialists, please complete the form in the COVID-19 Support Hub in online banking and we’ll contact you to understand your current circumstances and the assistance options that may be available to you. You can also visit the COVID-19 Customer Support page to further understand your options.

Visit the online form

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Further Assistance

If you are still experiencing financial difficulty, we want to help provide a tailored solution that will give you the support you need to get back on track.

Please complete the form in the COVID-19 Support Hub in online banking and we’ll contact you to understand your current circumstances and the assistance options that may be available to you. You can also visit the COVID-19 Customer Support page to further understand your options.

Note: If you do nothing your repayments will restart once your support package ends.

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Where do I find the online form?

By logging into Internet and Mobile Banking via this direct link. If you already have a package you will see a summary of your support package, some of which may have an Action required by date. Clicking on the summary will reveal the details of the package as well as a button to Take action. By clicking on the Take action button, you will be able to explore your options for this package.

If you have any other packages, you will receive communications with instructions on how to take action closer to their end date.

Image of mobile phone screen showing example of how to view and manage COVID-19 Support Packages
Image of mobile phone screen showing example of how to view and manage COVID-19 Support Packages

You can also return to the online form at any time for updates and status checks by logging into internet banking and clicking the COVD-19 support hub link on your banking dashboard.
 

Image of mobile phone screen showing example of Online Banking dashboard access to COVID-19 Support Hub
Image of mobile phone screen showing examples of available actions on COVID-19 Support Hub page

You will need to be registered for Internet and Mobile Banking

To check the status of your support package and manage next steps, you will need to be registered for Internet and Mobile Banking and log into your account.

Register for Internet and Mobile Banking

Register Now

Covid – 19 Home Loans Deferral Extension Customer Q&As

If you are still experiencing financial difficulty, please note the 2020 Support Package is no longer available however we can help provide a tailored solution that will give you the support you need to get back on track.

Please complete the form in the COVID-19 Support Hub in online banking and we’ll contact you to understand your current circumstances and the assistance options that may be available to you. You can also visit the COVID-19 Customer Support page to further understand your options.

Please note if you do not apply by this date, your repayments will automatically restart as outlined in the letter we sent you recently.

Read more frequently asked questions

Recovery Hub

Explore our tips, tools and resources that could help you recover financially and get back on your feet.

Learn more

Important information

^ The 2020 COVID-19 Support Package is no longer available for new applications.