User Administration

How do I add a new user?
1. Select Admin
2. Select Company admin
3. Select Users
4. Select Add new user
5. Enter First name, last name, date of birth and email
6. Enter Security question and answer to be used by the bank for identification purposes
7. Change Access time if required
8. Select a Role
9. Enter an Authorisation limit if the user will be authorising payments
10. Select Add user
11. The new users User ID and Password is displayed
How do I reset a password for a user?
1. Select Admin
2. Select Company admin
3. Select Users
4. Select the user whose password you need to reset
5. Select Reset password
6. New password is displayed
How do I remove a user?
1. Select Admin
2. Select Company admin
3. Select Users
4. Select the user whose account access you need to remove
5. Select Delete to remove the user
How do I suspend a user?
1. Select Admin
2. Select Company admin
3. Select Users
4. Select the user whose account access you need to suspend
5. Select Suspend to temporarily prevent the user from logging into Business Banking Online
6. Select Unsuspend to restore logon access at a later stage
How do I update the access role for a user?
1. Select Admin
2. Select Company admin
3. Select Users
4. Select the user whose access Role you want to update
5. Select a Role
6. Select Save changes
How do I provide a user access to an account?
1. Select Admin
2. Select Company admin
3. Select Users
4. Select the user whose account access you want to update
5. Select Access to see the Account access list
6. Select Add
7. Select Access level
8. Select the account(s) you want to give access to
9. Select Update access
How do I change a user’s access time?
1. Select Admin
2. Select Company admin
3. Select Users
4. Select the user whose access time you want to update
5. Select an Access time
6. Select Save changes