Fingerprint login

If you currently use your security number or password to login then you must first tap ‘Unsave card/access number’ on the login screen prior to setting up fingerprint login.

Follow these steps to setup fingerprint login (a condition of use is that your fingerprint is currently stored on the device).

1. From within the login screen, enter your Customer Access Number (which you would have been provided with when you first opened your accounts) or your 16-digit credit or debit card number.
2. Enter your 4-6 digit security number.  This is the number you created when first setting up Internet Banking.
3. Enter your Internet Banking password.
4. Select ‘Save card/access number’
5. Tap ‘Login’.
6. Tap ‘Use my fingerprint’
7. Tap ‘Yes’ to confirm set up
   

If the option to set up fingerprint login does not appear after selecting ‘Save card/access number’ then it means that fingerprint login is not available on the device. See the list of compatible devices.

Fingerprint login is currently available on iPhone and Android devices that have fingerprint capability. See list of compatible devices.

Follow these steps to login using fingerprint login.

1. Open the Mobile Banking app
2. Tap the fingerprint icon
3. Place your finger on the fingerprint scanner

Multiple fingerprints can be registered on the device. Once fingerprint login is activated, any fingerprint stored on the device can be used to login to Mobile Banking. Just like it’s your responsibility to keep your Internet Banking Password secure, your fingerprint login should be treated with the same level of security.  This is the reason why you must not register for fingerprint login if the fingerprints of other people are stored on the device.

If the app is not able to read your fingerprint correctly you have the alternate option to login using your security number, password or your full login credentials (must first clear fingerprint access).

Fingerprint login has the same high level security as all authentication methods for Internet and Mobile Banking. As a BankSA customer using fingerprint login you will be backed by BankSA Secure. This means that in the unlikely event that an unauthorised transaction does occur and it is clear you have not contributed to the losses (subject to the account's terms and conditions of use), BankSA will refund the full amount.

If your phone is lost or stolen, you should immediately change your Internet and Mobile Banking security number by logging in to Internet Banking via banksa.com.au. The next time a user attempts to login to Mobile Banking on the lost or stolen device, they will need to login using the new security number and will not be able to login with fingerprint login. If you are unable to login to Internet Banking, please call us immediately on 1300 555 203.

No. You can use your security number, password or full login credentials to login if you prefer.

Most devices allow you to add or remove your fingerprint by going into the device Settings. If you’re not sure how to do this we suggest you search online for the instructions provided by your device manufacturer.

No.

To disable fingerprint login, open the app and then tap ‘Clear fingerprint access’ on the login screen (underneath the fingerprint icon).

Not without your sign in details. You should call our call centre on 1300 555 203 in the event your phone is lost or stolen so we can reset your password as an added level of security.

No. If all fingerprints are removed from the device, you will be asked to login to Mobile Banking using your full login credentials.