Fingerprint logon and Face ID

1. To setup or change your Quick logon method, tap the cog icon on the profile picture, in the top right of the Mobile Banking home screen to access ‘Profile settings’.
2. Tap on the ‘Quick logon’ link under the ‘Settings’ heading.
3. Choose your preferred logon method (listed below) and follow the prompts:

• Fingerprint* (for iPhone 5S or above with iOS9 or above, or a compatible Android device)
• Face ID* (for iPhone X or above)
• Security Number
• Password

Check our list of compatible devices to see if your device is compatible.

Fingerprint logon and Face ID have the same high level security as all authentication methods for Internet and Mobile Banking.  If you wish to log on using biometric information (e.g. fingerprint or Face ID), you should ensure that only your biometric information is stored on the device.

Face ID is a type of biometric authentication.

It uses infrared and visible light scans to securely identify your facial characteristics.

Face ID technology is only available in iPhone X or above. All other iPhone models will continue to use Touch ID.

Fingerprint logon is currently available on iPhone and Android devices that have fingerprint capability. See list of compatible devices.

Face ID sign in is only available on iPhone X or above.

1. Open your Mobile Banking app
2. Click on your Profile Settings (cog icon next to phone/image)
3. Select Quick Logon
4. Tap the button to disable Quick Logon

Yes, the biometric information for more than one face can be stored on the device for Face ID. You should ensure that only your biometric information (facial data) is stored on the device. Each time the device registers a use of biometric information to authorise any transactions through Mobile Banking, you instruct us to perform those transactions. This means that you should not register for Face ID sign in if you would like to have another person's face stored on your device.

Face ID logon has the same high level security as all authentication methods for internet and mobile banking.

No. You can use your Customer ID and Password, or 4 digit Passcode to logon to Mobile Banking.

However, you will not be able to logon using Fingerprint logon.

BankSA does not collect or store your biometric information (e.g. fingerprint or facial data).  Your biometric information is stored on your device (as part of the user settings) when you set it up and we rely on the device to authenticate your face if you choose to use Face ID or Fingerprint logon when accessing Mobile Banking.

Yes. Once Face ID logon is activated, the face which is stored on the device can then be verified to logon to Mobile Banking.