Fingerprint logon

Note, if you currently use your security number to logon then you must first tap ‘Unsave card/access number’ on the logon screen.

1. On the logon screen:

• Enter your 16-digit credit or debit card number, or your Customer Access Number (which you would have been provided with when you first opened your accounts).
• Enter your 4-6 digit security number you created when first setting up Internet Banking  
• Enter your Internet Banking password
• Tick the box next to ‘Save card/access number’.

2.      Tap “Just use my fingerprint”

3.      You’ll then be able to logon using your fingerprint.

A condition of use is that only your fingerprint is stored on the device.

Fingerprint logon has the same high level security as all authentication methods for Internet and Mobile Banking. It is backed by our security guarantee.

Fingerprint logon is currently available on iPhones that have fingerprint capability. This includes the iPhone 5S, iPhone 6 and iPhone 6 Plus with iOS 8 and above.

BankSA does not collect your fingerprint details. Your fingerprint is stored on your device when you set up your fingerprint enabled device.

Just like it is your responsibility to keep secure your Online Banking Password, the fingerprint simplified sign in option should be treated with the same level of security. This means that you must not register for fingerprint simplified sign in if you would like to have other people’s fingerprint stored on your device.

If the fingerprint does not work, you can revert to using either your security number or your full logon details to logon. You can delete the fingerprint on the device and set it up again if you wish to use fingerprint sign in.

BankSA does not hold or store your fingerprint. Your fingerprint is stored on your device (as part of the user settings) when you use your fingerprint to logon to Mobile Banking we rely on your device to authenticate your fingerprint.

Once fingerprint logon is activated, any fingerprint which is stored on the device can then be used to logon to Mobile Banking. You should not use fingerprint logon if you wish to retain other people’s fingerprints on your device.

Yes as every fingerprint is unique. You can store as many of your fingerprints as the device allows.

Yes. Once fingerprint logon is activated, any fingerprint which is stored on the device can then be used to logon to Mobile Banking. 

It will work on iOS 8 and above and the device must support fingerprint scanning.

Typically, iPhone 5S, iPhone 6, iPhone 6Plus support fingerprint capability. We may review our service offering as more devices make this feature available and meet our security standards.

Yes. As per the operating system requirements, you will be required to password protect your device before you can set up fingerprint logon.

Not without your sign in details. You should call our call centre on 1300 555 203 in the event your phone is lost or stolen so we can reset your password as an added level of security.

No. You can continue to choose your preferred sign in method.

You will be backed by our security guarantee. That means that if your BankSA account is compromised as a result of Internet fraud, we guarantee to repay any missing funds, providing you comply with BankSA Online terms and conditions.

The Terms and Conditions explain the features, benefits, risks, fees and charges for Online Banking and BPAY^®. 

BankSA does not collect your fingerprint details, and cannot link it to the personal information we hold about you. BankSA is relying on the device to authenticate the fingerprint and confirm or reject verification.

For iPhone, go to Settings>Touch ID & Passcode

No.

Tap ‘clear fingerprint access’ on your login screen, underneath the fingerprint icon.

You will need to register your fingerprint on the new device, and then set up fingerprint logon in Mobile Banking.