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What you will find

  • Keeping your account safe
  • Your guide to completing your profile
  • How do I know this isn’t a scam?
  • What you need to do
  • Privacy statement
  • FAQs

Keeping your account safe

Having a robust banking profile is the first step to keeping your account safe, which is why we’re asking customers to verify and update their personal details.

Help better protect your account by taking these simple steps, which should only take five minutes to complete.

Your guide to completing your profile

The below guides contain full instructions and additional steps on how to update your details. Please click on the below links to access the guide relevant to you:

How do I know this isn’t a scam?

To assure you that this isn’t a scam, we will not send you an SMS or email with links asking you to login to your account.

To access your banking securely, we’ll always ask that you complete these tasks by signing into the BankSA App or Internet Banking by visiting and following the instructions below, or in branch.

Additionally, we will not ask you for:

  • Information that could compromise your security, such as your bank or credit card details or passwords
  • Money or donations

What you need to do

Verifying and updating your personal information is simple and should only take five minutes to complete.

1. Have your ID ready

Acceptable forms include:

  • Australian driver license
  • Australian Passport
  • Medicare card
  • Australian birth certificate

2. Update your details via

The BankSA App or Internet Banking

Verify your ID
  1. Logon to the BankSA App or Internet Banking
  2. Tap on the search icon if required to access the search bar 
  3. Type Verify your ID in the search bar
  4. Select Verify your ID
  5. Review and update your ID details
Verify Employment and Contact Details      
  1. Logon to the BankSA App or Internet Banking
  2. Tap on the search icon if required to access the search bar
  3. Type Update my contact details
  4. Select Update my contact details
  5. Review and update your current employment and/or contact details
Your nearest BankSA branch

While you can complete this request in branch, we recommend that it’s quicker and simpler to update your details via the BankSA App or Internet Banking, following the instructions above.

If you need to you can register for Internet Banking, or download the BankSA App.

Privacy Statement

Our Privacy Statement explains how we collect, use and disclose your personal information and credit-related information. Our Privacy Statement also provides information about how you can access and correct your personal information and make a complaint. You can read our Privacy Statement online or by calling us on 13 13 76.


We have customer identification processes in place that aim to help keep your accounts safe.

We identify our customers according to our Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) program requirements.

If you are an existing customer, we may ask you to periodically confirm that the information we hold about you is up to date. We may also contact you to update our records with any additional information we require.