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Phone directory

Top phone numbers

General enquiries

13 13 76

Business banking

1800 804 411

Phone Banking

13 33 22

Report a lost or stolen card

1800 028 208

(within Australia)

+61 2 9155 7850

(from overseas)

General enquiries

Personal banking

  • General enquiries
  • Request a cheque book
  • Account information

13 13 76

+61 2 9155 7850 (from overseas)

Business banking

  • Customer service
  • Account information
  • Business loan enquiries
  • Merchant enquiries

1800 804 411

8.30am–5.00pm Mon-Fri

+61 2 9155 7818 (from overseas)

BT Super for Life

1300 653 553

GPO Box 3958

Sydney NSW 2001

Phone Banking

13 33 22

+61 2 9155 7850 (from overseas)

Internet & Phone Banking Helpdesk

1300 555 203

+61 2 9155 7850 (from overseas)

Report a lost or stolen credit card

1800 028 208 (within Australia)

+61 2 9155 7850 (from overseas)

Financial hardship

1800 629 795

9.00am–5.00pm Mon-Fri

National relay service for deaf, hearing or speech impaired customers

  • TTY users
  • Speak and Listen
    (speech to speech relay)
  • Internet relay users

133 677 then ask for 133 700

1300 555 727 then ask for 133 700

Visit www.relayservice.gov.au for details then ask for 133 700

Are you a financial counsellor acting on the behalf of a customer?

1800 629 795

9.00am–5.00pm Mon-Fri

Customer Relations

  • Make a suggestion
  • Lodge a complaint
  • Give a compliment

13 13 76

Media Relations

(08) 8424 4570

Electronic Banking

Personal banking

13 33 22

+61 2 9155 7850 (from overseas)

Register for Phone & Internet Banking

  • Reset password

1300 555 203

Phone Banking Helpdesk

1300 555 203

+61 2 9155 7850 (from overseas)

Internet Banking Helpdesk

1300 555 203

+61 2 9155 7850 (from overseas)

Business Banking Online Helpdesk

  • Register

1300 554 004

7.30am–7.30pm Mon-Sat +61 2 9155 7818 (from overseas)

Merchant Services

1300 302 206

8.30am–5.00pm Mon-Fri

New & existing loan/credit card enquiries

Credit Card

  • New card application
  • Existing credit card enquiry

13 13 76

7.30am-7.30pm Mon-Sat

  • say 'new card' when prompted
  • say 'existing card' when prompted

Personal Loan

  • New personal loan
  • Existing personal loan

13 13 76

7.30am-7.30pm Mon-Sat

  • say 'new personal loan' when prompted
  • say 'existing personal loan' when prompted

Home Loan

  • new home loan
  • existing home loan

13 13 76

7.30am-7.30pm Mon-Sat

  • say 'new home loan' when prompted
  • say 'existing home loan' when prompted

Business Loan

1800 804 411

8.30am-5.00pm Mon-Fri

Open an account

Savings accounts

13 13 76

say 'new account' when prompted

Transaction accounts

13 13 76

say 'new account' when prompted

Business accounts

1800 804 411

8.30am-5.00pm Mon-Fri

Financial Planning

Contact a Financial Planner

1300 301 641

7.30am-6.00pm Mon-Fri

Margin Lending

1300 305 172

7.30am-5.30pm Mon-Fri

Advance Funds Management

1800 819 935

8.00am-6.30pm Mon-Fri

Insurance

(08) 8424 5250

8.30am-5.00pm Mon-Fri say 'new insurance' when prompted