Important notice

We are currently experiencing a high volume of calls as a result of COVID-19, but we are here to help. If you are concerned about your Home Loan repayments, please go to the home loans support page. If you are a Business customer and need help, please go to the business relief page.

Phone directory

A comprehensive list of phone numbers to help fast track your enquiry.

General Enquiries
Electronic Banking
Loan/Credit Card enquiries
Open an account
Financial Planning & Insurance

Top phone numbers
General enquiries	13 13 76
Business banking	1800 804 411
Phone Banking	13 33 22
Report a lost or stolen card	1800 028 208 (within Australia) +61 2 9155 7850 (from overseas)

**General enquiries**
Personal banking General enquiries Request a cheque book Account information	13 13 76 +61 2 9155 7850 (from overseas)
Business banking Customer service Account information Business loan enquiries Merchant enquiries	1800 804 411 8.30am–5.00pm Mon-Fri +61 2 9155 7818 (from overseas)
BT Super for Life	1300 653 553 GPO Box 3958 Sydney NSW 2001
Phone Banking	13 33 22 +61 2 9155 7850 (from overseas)
Internet & Phone Banking Helpdesk	1300 555 203 +61 2 9155 7850 (from overseas)
Report a lost or stolen credit card	1800 028 208 (within Australia) +61 2 9155 7850 (from overseas)
Financial hardship	1800 629 795 9.00am–5.00pm Mon-Fri
National relay service for deaf, hearing or speech impaired customers TTY users Speak and Listen (speech to speech relay) Internet relay users	133 677 then ask for 133 700 1300 555 727 then ask for 133 700 Visit www.relayservice.gov.au for details then ask for 133 700
Are you a financial counsellor acting on the behalf of a customer?	1800 629 795 9.00am–5.00pm Mon-Fri
Customer Relations Make a suggestion Lodge a complaint Give a compliment	13 13 76
Media Relations	(08) 8424 4570

**Electronic Banking**
Personal banking	13 33 22 +61 2 9155 7850 (from overseas)
Register for Phone & Internet Banking Reset password	1300 555 203
Phone Banking Helpdesk	1300 555 203 +61 2 9155 7850 (from overseas)
Internet Banking Helpdesk	1300 555 203 +61 2 9155 7850 (from overseas)
Business Banking Online Helpdesk Register	1300 554 004 7.30am - 7.30pm Monday to Friday 8.30am - 4.30pm Saturday +61 2 9155 7818 (from overseas)
Merchant Services	1300 130 190 8.30am–5.00pm Mon-Fri

**New & existing loan/credit card enquiries**
Credit Card New card application Existing credit card enquiry	13 13 76 7.30am-7.30pm Mon-Sat say 'new card' when prompted say 'existing card' when prompted
Personal Loan New personal loan Existing personal loan	13 13 76 7.30am-7.30pm Mon-Sat say 'new personal loan' when prompted say 'existing personal loan' when prompted
Home Loan new home loan existing home loan	13 13 76 7.30am-7.30pm Mon-Sat say 'new home loan' when prompted say 'existing home loan' when prompted
Business Loan	1800 804 411 8.30am-5.00pm Mon-Fri

**Open an account**
Savings accounts	13 13 76 say 'new account' when prompted
Transaction accounts	13 13 76 say 'new account' when prompted
Business accounts	1800 804 411 8.30am-5.00pm Mon-Fri

**Financial Planning**
Contact a Financial Planner	1300 301 641 7.30am-6.00pm Mon-Fri
Margin Lending	1300 305 172 7.30am-5.30pm Mon-Fri
Advance Funds Management	1800 819 935 8.00am-6.30pm Mon-Fri
Insurance	(08) 8424 5250 8.30am-5.00pm Mon-Fri say 'new insurance' when prompted

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