Phone directory

A comprehensive list of phone numbers to help fast track your enquiry.

General Enquiries
Electronic Banking
Loan/Credit Card enquiries
Open an account
Financial Planning & Insurance

Top phone numbers
General enquiries	13 13 76
Business banking	1800 804 411
Phone Banking	13 33 22
Report a lost or stolen card	1800 028 208 (within Australia) +61 2 9155 7850 (from overseas)

**General enquiries**
Personal banking General enquiries Request a cheque book Account information	13 13 76 +61 2 9155 7850 (from overseas)
Business banking Customer service Account information Business loan enquiries Merchant enquiries	1800 804 411 8.30am–5.00pm Mon-Fri +61 2 9155 7818 (from overseas)
Phone Banking	13 33 22 +61 2 9155 7850 (from overseas)
Internet & Phone Banking Helpdesk	13 13 76 +61 2 9155 7850 (from overseas)
Report a lost or stolen credit card	1800 028 208 (within Australia) +61 2 9155 7850 (from overseas)
Financial hardship	1800 629 795 9.00am–5.00pm Mon-Fri
National relay service for deaf, hearing or speech impaired customers TTY users Speak and Listen (speech to speech relay) Internet relay users	133 677 then ask for 133 700 1300 555 727 then ask for 133 700 Visit www.relayservice.gov.au for details then ask for 133 700
Are you a financial counsellor acting on the behalf of a customer?	1800 629 795 9.00am–5.00pm Mon-Fri
Customer Relations Make a suggestion Lodge a complaint Give a compliment	13 13 76

**Electronic Banking**
Personal banking	13 33 22 +61 2 9155 7850 (from overseas)
Register for Phone & Internet Banking Reset password	13 13 76
Phone Banking Helpdesk	13 13 76 +61 2 9155 7850 (from overseas)
Internet Banking Helpdesk	13 13 76 +61 2 9155 7850 (from overseas)
Business Banking Online Helpdesk Register	1300 554 004 7.30am - 7.30pm Monday to Friday 8.30am - 4.30pm Saturday +61 2 9155 7818 (from overseas)
Merchant Services	1300 130 190 8.30am–5.00pm Mon-Fri

**Existing loan/credit card enquiries**
Credit Card Existing credit card enquiry	13 13 76 7.30am-7.30pm Mon-Sat
Personal Loan	13 13 76 7.30am-7.30pm Mon-Sat
Home Loan	13 13 76 7.30am-7.30pm Mon-Sat
Business Loan	1800 804 411 8.30am-5.00pm Mon-Fri

**Investments and Insurance**
Advance Funds Management	1800 819 935 8.00am-6.30pm Mon-Fri
Insurance	(08) 8424 5250 8.30am-5.00pm Mon-Fri say 'new insurance' when prompted

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