Phone directory

A comprehensive list of phone numbers to help fast track your enquiry.

General Enquiries
Electronic Banking
Loan/Credit Card enquiries
Open an account
Financial Planning & Insurance

Top phone numbers
General enquiries	13 13 76
Business banking	1800 804 411
Phone Banking	13 33 22
Report a lost or stolen card	1800 028 208 (within Australia) +61 2 9155 7850 (from overseas)

General enquiries
Personal Banking General enquiries Request a cheque book Account information	13 13 76 +61 2 9155 7850 (from overseas)
Business Banking Customer service Account information Business loan enquiries Merchant enquiries	1800 804 411 Mon-Fri, 7:30am-7:30pm +61 2 9155 7818 (from overseas)
Phone Banking	13 33 22 +61 2 9155 7850 (from overseas)
Internet & Phone Banking Helpdesk	13 13 76 +61 2 9155 7850 (from overseas)
Report a lost or stolen credit card	1800 028 208 (within Australia) +61 2 9155 7850 (from overseas)
Financial hardship	1800 629 795 Mon-Fri 8am-7:30pm, Sat 9am-5:30pm
National Relay Service for deaf, hard of hearing or speech impaired customers	Choose your access option detailed on the National Relay Service and provide our phone number (02) 9155 7861 when asked by the Relay Officer.
Are you a financial counsellor acting on the behalf of a customer?	1800 629 795 9.00am–5.00pm Mon-Fri
Customer Relations Make a suggestion Lodge a complaint Give a compliment	13 13 76

Electronic Banking
Personal banking	13 33 22 +61 2 9155 7850 (from overseas)
Register for Phone & Internet Banking Reset password	13 13 76
Phone Banking Helpdesk	13 13 76 +61 2 9155 7850 (from overseas)
Internet Banking Helpdesk	13 13 76 +61 2 9155 7850 (from overseas)
Business Banking Online Helpdesk Register	1300 554 004 7.30am - 7.30pm Monday to Friday +61 2 9155 7818 (from overseas)
Merchant Services	1300 130 190 Mon-Fri, 7:30am-5:30pm

Existing loan/credit card enquiries
Credit Card Existing credit card enquiry	13 13 76 Mon-Fri 7.30am-7.30pm, and Sat 8:30am-5:30pm
Personal Loan	13 13 76 Mon-Fri 7.30am-7.30pm
Home Loan	13 13 76 Mon-Fri 7.30am-7.30pm, and Sat 8:30am-5:30pm
Business Loan	1800 804 411 Mon-Fri, 7.30am-5.30pm

Investments and Insurance
Advance Funds Management	1800 819 935 Mon-Fri, 8am-6pm
Home, Car, Caravan & Trailer Insurance	1800 825 200 Call Allianz Mon–Fri, 7.30am–8.30pm, Sat & Sun, 7.30am–4.30pm
Travel Insurance	1800 825 200 Call Allianz Global Assistance Mon–Fri, 7.30am–6.30pm, Sat, 7.30am–4.30pm
Boat Insurance	1800 825 200 Call Club Marine Mon–Fri, 8am–6.30pm, Sat–Sun, 7.30am–4.30pm
Life Insurance	1300 346 705 Call TAL Mon–Fri, 8.30am–5pm

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