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Tap & Pay FAQs
- What is happening to Tap & Pay?
- What is Tap & Pay?
- How does Tap & Pay work?
- Which phones are compatible for Tap & Pay?
- Where can I make Tap & Pay purchases using my mobile banking device?
- What are the Tap & Pay payment security settings?
- Why wasn’t my Tap & Pay payment successful?
- Is there a limit on the value of Tap & Pay purchases I can make using my mobile banking device?
- Can I use my mobile banking device to process a refund?
- How do I cancel or disable a card?
- Are Tap & Pay payments secure?
- Will Tap & Pay work if the NFC functionality is switched off?
- How do I block Tap & Pay if my mobile banking device is lost or stolen?
- What happens if I suspect fraud or want to dispute a transaction on credit or debit cards?
- What happens to my Tap & Pay card(s) if I delete the Mobile Banking app?
- Do Tap & Pay payments work at all contactless terminals?
- Can I Tap & Pay without data/network connectivity?
- Can I Tap & Pay if my mobile banking device has run out of battery or is turned off?
- What if I have questions about my Samsung mobile banking device?
- If I lose my plastic card(s) will there be any impact to the Tap & Pay card(s) on my phone?
- Do I need internet data on my mobile banking device to make payments?
- What if I have 2 banking apps with Tap & Pay functionality?
Important information
*As at 7 April 2020, the Tap & Pay transaction limit has been temporarily increased from $100 to $200. This is a temporary increase, that is being progressive rolled out, and will be only available on certain cards and payment terminals at certain retailers. Customers are encouraged to follow the prompts at each terminal to determine whether a PIN is required. This increase to the Tap & Pay limit is part of an industry-wide response to help reduce the spread of COVID-19.