Technical/troubleshooting

To use Mobile Banking, your web browser must be configured to accept ‘cookies’.

To enable cookies on your iPhone^®:

1. From your iPhone home screen, select ‘Settings’
2. Select Safari>Accept Cookies
3. Select ‘From visited’

To enable cookies on your Android™:

1. Open your web browser
2. Tap the menu key
3. Tap Settings
4. Tap Privacy and security
5. Make sure ‘Accept cookies’ is checked

To enable cookies on your Windows Phone 7™:

1. Go to your browser
2. Select the ‘…’ button
3. Make sure the ‘Accept cookies’ is checked

This error occurs when you do NOT have JavaScript enabled on your mobile device.

To enable cookies on your iPhone^®:

1. From your iPhone home screen, select ‘Settings’
2. Select Safari>Accept Cookies
3. Switch ‘ON’ your JavaScript

To enable cookies on your Android™:

1. Open your web browser
2. Tap the menu key
3. Tap Settings
4. Tap Advanced (or Content Settings)
5. Make sure ‘Enable JavaScript’ is checked

For most Android devices the above steps should work. However, some manufacturers and web browsers may require you follow different steps. If the above steps don’t work we suggest you search online for how to enable JavaScript for your device/web browser.