Transfers and Payments FAQs

On the Accounts page, tap the account and your transactions history will display. You can slide the ‘Transactions’ heading to the right for your statement, account details, or to the left to go to the Services menu.

There are two ways to transfer funds or make a payment from the accounts screen:

1. Tap the Payments icon (bottom left).
2. Choose ‘Transfer and pay’.
3. Select the ‘From’ account.
4. Select who to pay (you can also search for the payee), the amount and the payment date.

Or

1. Choose the account you wish to pay from.
2. Swipe the gripper to the left if on an Apple device.
3. Or tap the Pay icon if on an Android device.
4. Your ‘From’ account details will be pre-populated.

Quick Pay – You can also add up to 5 frequent payments to Quick Pay.  Once a payment is confirmed, on the receipt screen, choose “save as Quick Pay transaction’ by tapping the star. You can view Quick Pay transactions by pulling down the gripper at the top of the accounts screen.  Choose your favourite transaction by marking it with a red star – this will then sit on the top right hand corner of your accounts screen. One tap and the payment is made.

Yes. To create a scheduled payment login, tap the Services icon at the bottom of the accounts screen and then tap Scheduled Payments (under My Payments).

Yes. You can set up a recurring payment for a specific amount. However, you can't schedule a recurring payment for the 'minimum' or 'full amount'.

Yes. You can place a scheduled payment on hold or release a scheduled payment that has been placed on hold. You can also delete a scheduled payment you've previously set up.  To delete a scheduled payment or put it on hold, login and tap the Services icon at the bottom of the accounts screen, then tap Scheduled Payments (under My Payments).

Yes. You can view any scheduled payments due to come out of your account in the next 7 days, or select view all. To view scheduled payments, tap the Services icon at the bottom of the accounts screen and then tap Scheduled Payments (under My Payments).

Please note, you can only make overseas transfers to international payees that you have set up in Internet Banking.  If you’d like to add a new international payee please do this in Internet Banking. 

1. Tap the Payments icon at the bottom of the account screen

2. Choose ‘Transfer and pay’

3. Select the ‘From’ account.

4. In the ‘To’ field, tap on the O/Seas icon then select the correct beneficiary. Or use the Search box, just start typing the name of the beneficiary and then choose from the selection shown.

The beneficiary’s account details and currency will then be pre-populated in the transfer and pay screen.

1. Tap the Payments icon at the bottom of the account screen
2. Tap ‘Transfer and pay’
3. Select the ‘From’ account
4. From here you have two options:
   a). In the ‘To’ field, tap on the Billers icon then scroll through the list and select the correct BPAY biller. To add a new BPAY biller tap ‘Add new’ at the bottom of this list.
   b). Use the Search box, just start typing the BPAY name or Biller Code and then choose from the selection shown.
5. Follow the prompts to complete your payment.

Mobile Banking includes a handy calculator and calendar to make payment planning easier.

Once you have selected the ‘To’ account, you’ll see the calculator icon next to the Amount field, and the calendar icon next to the Pay On field.