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Contact us
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Use the app to skip the security questions and talk to the right person
Contact us nowConnect directly to our customer service team.General enquiries
- Call us on 13 13 76
- Visit a branch
- Follow us or contact us on Twitter.
- Find out the latest information on our COVID-19 Customer Support Hub.
Personal banking
13 13 76 - Monday to Saturday 7:30am - 7:30pm (excluding public holidays)
Phone Banking
Business banking
1800 804 411 - Monday to Friday 7:30am - 5:30pm
Business Banking Online Helpdesk
Home Loans
13 13 76 - Monday to Saturday 7:30am - 7:30pm
To talk with a BankSA home loan expert, say "New Home Loan" when prompted.
Automotive Finance
1300 100 266 - Monday to Friday 8:00am - 5:00pm
Overseas?
+61 2 9155 7850 - 24 hours, 7 days
Report a lost or stolen card
1800 028 208 - 24 hours, 7 days or via Internet Banking
BankSA Assist - a service for those facing financial hardship
1800 679 461 - Monday to Friday 7:30am - 7:30pm, Saturday 9:00am - 5:30pm
Are you a financial counsellor acting on behalf of a customer?
1800 679 461 option 2 - Monday to Friday 7:30am - 7:30pm, Saturday 9:00am - 5:30pm
Customer Feedback
- Make a suggestion
- Lodge a complaint
- Give a compliment
Branches/ATM
Postal address
BankSA
GPO Box 399
Adelaide SA 5001
Subpoena
Subpoenas relating to BankSA should be served on our registered office and addressed to:
The Proper Officer
BankSA – A division of Westpac Banking Corporation
Level 18, 275 Kent Street
Sydney NSW 2000
Please note the general amount for conduct money is $50.00 payable via cheque and should be made to ‘Westpac Banking Corporation’.
National Relay Service
If you are deaf, or have a hearing or speech impairment, you can contact us through the National Relay Service and ask for 13 13 76.