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virtual assistant Sam is available 24/7 in your BankSA App and Internet banking to answer your everyday banking questions. Sam can give you instant support online, so you don't need to call us or visit a branch. To speak directly to a person, use
Connect in the BankSA App for a faster way to get support.
Find out the latest information on our COVID-19 Customer Support Hub.
National Relay Service
If you are Deaf and/or find it hard hearing or speaking with people who use a phone, you can reach us through the National Relay Service (NRS) and ask for 13 13 76. You will need to register with the NRS prior to utilising their service.
Interpreter Services
Prefer a language other than English? We can help. Our Telephone Banking Service can arrange for an interpreter to help you with your call in your preferred language. Simply ask our bank staff for an interpreter when you call us on 13 13 76.
For information on all our accessible options, go to: https://www.banksa.com.au/accessibility
Personal banking
Phone Banking
Business banking
Business Banking Online Helpdesk
Claim Unclaimed Money
Home Loans
Automotive Finance
1300 301 315 - Mon-Fri 8.30am-5.30pm (EST)
Internet & Phone Banking Helpdesk
Report a lost or stolen credit card
BankSA Assist - a service for those facing financial hardship
1800 679 461 - Monday to Friday 7:30am - 7:30pm, Saturday 8:30am - 5:30pm
Are you a financial counsellor acting on behalf of a customer?
1800 679 461 option 2 - Monday to Friday 7:30am - 7:30pm, Saturday 9:00am - 5:30pm
Customer Feedback
- Make a suggestion
- Lodge a complaint
- Give a compliment
Branches/ATM
Postal address
BankSA
GPO Box 399
Adelaide SA 5001
Subpoena
Subpoenas relating to BankSA should be served on our registered office and addressed to:
The Proper Officer
BankSA – A division of Westpac Banking Corporation
Level 18, 275 Kent Street
Sydney NSW 2000
Please note the general amount for conduct money is $50.00 payable via cheque and should be made to ‘Westpac Banking Corporation’.
National Relay Service
If you are deaf, or have a hearing or speech impairment, you can contact us through the National Relay Service and ask for 13 13 76.