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General enquiries

Need help with your banking? Our virtual assistant Sam is available 24/7 in your BankSA App and Internet banking to answer your everyday banking questions. Sam can give you instant support online, so you don't need to call us or visit a branch. To speak directly to a person, use Connect in the BankSA App for a faster way to get support.

Find out the latest information on our COVID-19 Customer Support Hub.

National Relay Service

National Relay Service 

If you are Deaf and/or find it hard hearing or speaking with people who use a phone, you can reach us through the National Relay Service (NRS) and ask for 13 13 76. You will need to register with the NRS prior to utilising their service.


Interpreter Services

Prefer a language other than English? We can help. Our Telephone Banking Service can arrange for an interpreter to help you with your call in your preferred language. Simply ask our bank staff for an interpreter when you call us on 13 13 76.

For information on all our accessible options, go to:


Personal banking

13 13 76 - 7.30am – 7.30pm Monday to Friday (excluding public holidays)

+61 2 9155 7850 (from overseas)


Phone Banking

13 33 22 - 24 hours, 7 days

+61 2 9155 7850 (from overseas)

Business banking

1800 804 411 - Mon-Fri 8am-6pm

+61 2 9155 7850 (from overseas)

Business Banking Online Helpdesk

1300 554 004 - Mon-Fri 8am-8pm

+61 2 9155 7818 (from overseas)

Claim Unclaimed Money

13 13 76 - Mon-Sat 8am–8pm (excluding public holidays)

+61 2 9155 7850 (from overseas)                                                               

Home Loans

13 13 76

Automotive Finance

1300 301 315 - Mon-Fri 8.30am-5.30pm (EST)

Internet & Phone Banking Helpdesk

13 13 76 - 24 hours, 7 days

+61 2 9155 7850 (from overseas)

Report a lost or stolen credit card

1800 028 208 - 24 hours, 7 days

+61 2 9155 7850 (from overseas)

or via Internet Banking

BankSA Assist - a service for those facing financial hardship

1800 679 461 - Monday to Friday 8:00am – 7:30pm, Saturday 9:00am – 6:00pm

Are you a financial counsellor acting on behalf of a customer?

1800 679 461 option 2 - Monday to Friday 7:30am - 7:30pm, Saturday 9:00am - 5:30pm

Customer Feedback

  • Make a suggestion
  • Lodge a complaint
  • Give a compliment

13 13 76

Secure Feedback Form


Find a branch or ATM

Postal address

GPO Box 399
Adelaide SA 5001


Subpoenas relating to BankSA should be served on our registered office and addressed to:

The Proper Officer
BankSA – A division of Westpac Banking Corporation
Level 18, 275 Kent Street
Sydney NSW 2000

Please note the general amount for conduct money is $50.00 payable via cheque and should be made to ‘Westpac Banking Corporation’.

National Relay Service

If you are deaf, or have a hearing or speech impairment, you can contact us through the National Relay Service and ask for 13 13 76.