We use cookies to secure and tailor your web use. Our notice explains how we use cookies and how you can manage them. By continuing to use this site we assume you're ok with our notice.
Contact us
to connect directly to our customer service team.
Existing Customer to connect directly to our customer service team.
Use the app to skip the security questions and talk to the right person
Contact us nowConnect directly to our customer service team.General enquiries
Need help with your banking? Our
virtual assistant Sam is available 24/7 in your BankSA App and Internet banking to answer your everyday banking questions. Sam can give you instant support online, so you don't need to call us or visit a branch. To speak directly to a person, use
Connect in the BankSA App for a faster way to get support.
Find out the latest information on our COVID-19 Customer Support Hub.
Personal banking
13 13 76 - Monday to Saturday 7:30am - 7:30pm (excluding public holidays)
Phone Banking
Business banking
1800 804 411 - Monday to Friday 7:30am - 5:30pm
Business Banking Online Helpdesk
Claim Unclaimed Money
13 13 76 - Monday to Saturday 7:30am - 7:30pm (excluding public holidays)
+61 2 9155 7850 (from overseas)
Home Loans
13 13 76 - Monday to Saturday 7:30am - 7:30pm
To talk with a BankSA home loan expert, say "New Home Loan" when prompted.
Automotive Finance
1300 100 266 - Monday to Friday 8:00am - 5:00pm
Overseas?
+61 2 9155 7850 - 24 hours, 7 days
Report a lost or stolen card
1800 028 208 - 24 hours, 7 days or via Internet Banking
BankSA Assist - a service for those facing financial hardship
1800 679 461 - Monday to Friday 7:30am - 7:30pm, Saturday 8:30am - 5:30pm
Are you a financial counsellor acting on behalf of a customer?
1800 679 461 option 2 - Monday to Friday 7:30am - 7:30pm, Saturday 9:00am - 5:30pm
Customer Feedback
- Make a suggestion
- Lodge a complaint
- Give a compliment
Branches/ATM
Postal address
BankSA
GPO Box 399
Adelaide SA 5001
Subpoena
Subpoenas relating to BankSA should be served on our registered office and addressed to:
The Proper Officer
BankSA – A division of Westpac Banking Corporation
Level 18, 275 Kent Street
Sydney NSW 2000
Please note the general amount for conduct money is $50.00 payable via cheque and should be made to ‘Westpac Banking Corporation’.
National Relay Service
If you are deaf, or have a hearing or speech impairment, you can contact us through the National Relay Service and ask for 13 13 76.