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General enquiries

Need help with your banking? Our virtual assistant Sam is available 24/7 in your BankSA App and Internet banking to answer your everyday banking questions. Sam can give you instant support online, so you don't need to call us or visit a branch. To speak directly to a person, use Connect in the BankSA App for a faster way to get support.

Find out the latest information on our COVID-19 Customer Support Hub.


Personal banking

13 13 76 - Monday to Saturday 7:30am - 7:30pm (excluding public holidays)


Phone Banking

13 33 22 - 24 hours, 7 days

+61 2 9155 7850 (from overseas)


Business banking

1800 804 411 - Monday to Friday 7:30am - 5:30pm


Business Banking Online Helpdesk

1300 554 004 - Monday to Friday 7:30am - 7:30pm 

+61 2 9155 7818 (from overseas)


Claim Unclaimed Money

13 13 76 - Monday to Saturday 7:30am - 7:30pm (excluding public holidays)

+61 2 9155 7850 (from overseas)                                                          


Home Loans

13 13 76 - Monday to Saturday 7:30am - 7:30pm

To talk with a BankSA home loan expert, say "New Home Loan" when prompted.


Automotive Finance

1300 100 266 - Monday to Friday 8:00am - 5:00pm  


Overseas?

+61 2 9155 7850 - 24 hours, 7 days


Report a lost or stolen card

1800 028 208 - 24 hours, 7 days or via Internet Banking


BankSA Assist - a service for those facing financial hardship

1800 679 461 - Monday to Friday 7:30am - 7:30pm, Saturday 8:30am - 5:30pm


Are you a financial counsellor acting on behalf of a customer?

1800 679 461 option 2 - Monday to Friday 7:30am - 7:30pm, Saturday 9:00am - 5:30pm


Customer Feedback

  • Make a suggestion
  • Lodge a complaint
  • Give a compliment

13 13 76

Secure Feedback Form


Branches/ATM

Find a branch or ATM


Postal address

BankSA
GPO Box 399
Adelaide SA 5001


Subpoena

Subpoenas relating to BankSA should be served on our registered office and addressed to:

The Proper Officer
BankSA – A division of Westpac Banking Corporation
Level 18, 275 Kent Street
Sydney NSW 2000

Please note the general amount for conduct money is $50.00 payable via cheque and should be made to ‘Westpac Banking Corporation’.


National Relay Service

If you are deaf, or have a hearing or speech impairment, you can contact us through the National Relay Service and ask for 13 13 76.