Managing accounts

eStatements allow for you to access existing bank statements anytime, anywhere through the BankSA Mobile Banking App or Internet Banking. By accessing your statements securely online, you can help lower your risk of identity theft while still being able to share statements with third parties, such as accountants, when needed.

If you're unable to locate a statement from the last 7 years online, it may have been archived.  In this case you can order a copy of a previous statement using Internet Banking instead of the App.

Mobile Banking

1. Logon to Mobile Banking
2. Tap Services at the base of your screen
3. Tap Manage eStatements under My Statements and Mail
4. Tap the envelope icon to switch your eligible accounts to eStatements
5. Tap Agree.

Internet Banking

1. Logon to Internet Banking
2. Select Manage my accounts from the left-hand navigation menu
3. Select Manage eStatements
4. Change your statement preference to eStatement
5. Click Agree

Most personal accounts, and some business accounts, can be switched to eStatements. These include:

• Transaction and Savings accounts (sole and jointly owned)
• Credit Card accounts (sole and jointly owned)
• Home Loan accounts (solely owned)
• Personal Loan accounts (solely owned)

If the account is a joint account, then all account owners must opt in (and remain opted in) to receive eStatements. If all owners are not opted in to eStatements then paper statements will be sent.

To be eligible for eStatements, all owners of an account must have access to Internet Banking and opt in to  receive account statements digitally.

Some accounts will still receive paper statements even if you have consented to receive eStatements. This includes:

• When your home loan account has an offset arrangement, or if your home loan is a joint account
• When there’s a permanent overdraft on your account
• When a joint account owner opts out of receiving eStatements.

You’ll receive an email notification each time a new eStatement is available to be viewed online using BankSA Mobile Banking App or Internet Banking. For security reasons, a copy of your eStatement will never be attached to this email.

Simply logon to your BankSA Mobile Banking App or Internet Banking to view, save or print a copy of your eStatement to your personal device/s.

Mobile Banking

1. Logon to Mobile Banking
2. Select the account
3. Select Statements along the top navigation

Internet Banking

1. Logon to Internet Banking
2. Select the account
3. Select View eStatements

Yes, eStatements will be formatted and displayed the same as your paper statements.

Your eStatements are stored securely within Mobile and Internet Banking, so you’re better protected against identity and mail theft that can be associated with paper statements. 

You’ll receive an email notification each time a new eStatement is available to be viewed online. To ensure your account security, a copy of your eStatements will never be attached to this email.

You’ll need to sign in to BankSA Mobile Banking App or Internet Banking to view your eStatements.

Make sure you always keep your BankSA Internet Banking password secure. You also need to make sure you close all windows that you’ve opened to display your eStatements to protect your account information.

Viewing your eStatement on a mobile device may make it available after you have signed out of BankSA Internet Banking. Make sure you close any eStatements you have opened and sign out of BankSA Internet Banking.

Yes, you can return to paper statements at any time.

Mobile Banking

1. Logon to Mobile Banking
2. Select the Services icon at the bottom of the screen
3. Scroll down to Manage eStatements
4. Select the page icon to receive Paper Statements for each eligible account
5. Click Agree.

Internet Banking

1. Sign in to Internet Banking
2. Select Manage my accounts
3. Select Manage eStatements
4. On the right hand side update your Statement Preference to Paper Statement for each of the accounts that you no longer wish to receive eStatements for
5. Click on Agree.

You can also call us in the app.

Help us help you, by keeping your details up to date. That way, we can get hold of you quickly and keep you and your accounts safe. By keeping your email address up to date, we can notify you as soon as your eStatement is ready to view.

To update your personal details online, you will need to be registered for BankSA Secure SMS Code*. To change your contact details:

Mobile Banking

1. Logon to the BankSA App
2. Select Services
3. Under My Details, select Update contact details
4. Enter in your secure code
5. Select Edit addresses, Edit Email or Edit Phone Numbers
6. Update your address, email or phone number
7. Select Confirm
8. Select Done

Internet Banking

1. Logon to Internet Banking
2. Select Services
3. Under My Details, select Update Contact Details
4. Enter in your secure code
5. Select Edit Addresses, Edit Email Address or Edit Phone Numbers
6. Update your address, email or phone number
7. Select Confirm
8. Select Done

*To register, you just need to provide us with your Australian registered landline or mobile phone number by calling us in the app.

You can access recent statements for most closed transaction, savings, and credit card accounts, provided you still have access to your Mobile and Internet Banking. You can print and/or save these eStatements at any time.

If you're unable to locate a statement from the last 7 years online, it may have been archived.  In this case you can order a copy of a previous statement using Internet Banking instead of the app.

If you do not receive a notification email, your eStatements will still be available in the BankSA App and Internet Banking. You should ensure that your email address is kept up to date so that you receive all email notifications.

You can dispute a card transaction as far back as 90 days (or 3 months) using the App or Internet Banking. For anything older than 90 days, a dispute will need to be submitted manually by our phone, chat or branch bankers.

You can dispute all finalised debit and credit transactions. Pending card transactions (authorisations) cannot be disputed until they are finalised.

To cancel your dispute call us in the app.

Manage your daily withdrawal limit (up to $2000) using either Mobile or Internet Banking. 

Using BankSA App

1. Logon to the Mobile App
2. Tap 'Services' at the bottom of your screen.
3. Tap on 'Change ATM/EFTPOS Cash Limit' under the My Cards menu.
4. Select your card from the drop-down list.
5. Select a limit, or 'Other'  from the drop-down list.
6. Tap 'Confirm'. 

Using BankSA Internet Banking

1. Logon to Internet Banking
2. Select Manage My Accounts 
3. Click on Manage ATM & EFTPOS Cash Limit under the Card Services menu 
4. Select your card from the drop-down list.  
5. Set a new limit to a value between $0 and $2000 in the indicated box.
6. Click Confirm. 

The maximum daily limit is $2000. If you require an amount higher than $2,000, you will need to attend a branch. Please contact the branch before requesting cash withdrawals higher than $5,000 to ensure cash availability.

The minimum daily limit is $0. Which means no cash can be withdrawn on the card.

Please also note that $20 is the minimum amount that can be withdrawn from most ATMs. This is subject to note denominations and cash availability.

If you can’t see one of your cards please call us in the app. For some cards and accounts this daily limit can only be changed by calling us.

You can change the statement frequency for your accounts by speaking with our phone, chat or branch bankers. This is not something that can be changed using the App or Internet Banking.

The statement frequency for all accounts is automatically set to semi-annually (6 months). We can change this for you at your request. Your options for statement frequency are Monthly, Quarterly (every 3 months), Semi-Annually or Yearly

Important Information:
The statement frequency for any loan accounts (which have a 6 months statement cycle) and credit card accounts (which have a monthly statement frequency) cannot be changed.

You can order a statement through Internet Banking, rather than the App.

Using BankSA Internet Banking

1. Logon to Internet Banking
2. Select Manage My Accounts from the left-hand navigation menu
3. Select Order a Printed Statement under the Statement & Balances menu
4. Select the account you need a copy of the previous statement for from the provided list
5. Select 'Previous Statement' from the provided list
6. Select Continue
7. Select Confirm. 

Once ordered, your statement will be posted to your mailing address. If you have switched to eStatements you will be notified by email when your eStatement is available to view online.

While we can’t create statements with custom start and end dates, you can order a copy of a previous statement, or an interim statement, within Internet Banking that will include the required date range. 

You can order a statement through Internet Banking, rather than the App.

Using BankSA Internet Banking

1. Logon to Internet Banking
2. Select Manage My Accounts from the left-hand navigation menu.
3. Select Order a Printed Statement under the Statement & Balances menu
4. Select the account you need a copy of the previous statement for from the provided list.
5. Select 'Statement: from' an insert the date range required' - This provides you with the ability to order previous statements that cover a particular date range. You will receive multiple statements if your requested date range covers more than one statement cycle.
6. Select Continue.
7. Select Confirm. 

Once ordered, your statement will then be posted to your mailing address. If you have switched to eStatements you will be notified by email when your eStatement is available to view online.

Important Information: 

• You can order up to 14 statements in one request. If you need more than 14 statements, you’ll need to submit additional statement requests.
• We are unable to create statements for the entire account history (last 7 years) as a single document.

If you can’t find a recent statement up to today's date, you'll need to order an interim statement. Interim statements can only be organised online through Internet Banking, not the App.

Once this has been ordered a statement will generate from the date when you last received a statement up until the date when the request was made. Your statement will appear in your Internet Banking on the next business day or if you aren’t opted in for eStatements it will be posted to your mailing address.

Using BankSA Internet Banking

1. Logon to Internet Banking
2. Select Manage My Accounts from the left-hand navigation menu.
3. Select Order a Printed Statement under the Statement & Balances menu
4. Select the account you need an interim statement for from the provided list.
5. Select the statement period from the provided list.
6. Select Continue.
7. Select Confirm. 

Important Information:

• Credit card accounts are not eligible for interim statement ordering. 
• Interim statements for Home Loan accounts are generated on Saturdays and are made available the next working day.