We use cookies to secure and tailor your web use. Our notice explains how we use cookies and how you can manage them. By continuing to use this site we assume you're ok with our notice.
Managing accounts
Here are the answers to frequently asked questions about managing your accounts on Internet Banking.
If you are NOT the primary account holder, or if you are the primary account holder and have multiple statements being issued for your account, then we are not able to display your address on your eStatement. If you require a statement with your address details, please contact us on 13 22 66.
eStatements
- What's an eStatement?
- What are the benefits of eStatements (paperless statements)?
- How do I switch to eStatements?
- Which accounts are eligible to switch to eStatements?
- What should I expect if I switch to eStatements?
- Why can't I switch to eStatements on all of my accounts?
- How do I view my eStatements?
- Why does my eStatement not include my address details?
- What happens if I don’t receive an email notification?
- Why are some transaction and savings account statements moving to eStatements (paperless statements)?
- Can I go back to receiving paper statements?
- If my eligible transaction and savings accounts are moving to eStatements, are my other accounts (Credit Cards, Home Loans) also going to eStatements (paperless statements)?
- Do I need to let BankSA know if I change my email address?
- Do I need to let BankSA know if I change my postal address?
- Can I access someone else’s eStatements (paperless statements)?
- Will my eStatement (paperless statement) look the same as the paper statement I receive in the mail?
- Are eStatements (paperless statements) secure?
- Is there any additional steps I need to take to protect my eStatements?
- Will I be able to access eStatements when I close an account?
Daily ATM and EFTPOS cash withdrawal limit
- What is the daily ATM and EFTPOS cash withdrawal limit function?
- How do I change my daily ATM and EFTPOS cash withdrawal limit?
- What is the maximum amount I can set the daily ATM and EFTPOS cash withdrawal limit to?
- What is the minimum amount I can set the daily ATM and EFTPOS cash withdrawal limit to?
- Why can I not see a particular card for which I want to change the daily ATM and EFTPOS cash withdrawal limit?
Statement Ordering
Overseas Travel Notifications
General
- Can I update my contact details online?
- Can I view one screen with all of my session receipts?
- Can I print my Internet Banking receipts?
- How far back in my Transaction History can I view?
- I'm trying to make a transfer or payment but keep getting one of the following error messages: 'Special characters cannot be used. Please correct your entry for Amount' or 'Description entered is invalid'. What do I do?
- I can't find the Back button.
Important Information
Before using Internet and Phone Banking please read the BankSA:
Internet connection is required to access BankSA Mobile Banking. Normal data charges apply.