Gambling block

The Gambling block option allows the primary credit cardholder to request transactions from betting, casino and online gambling merchants to be blocked for their card and any additional cards.

The Gambling block feature is designed to help customers manage their credit card spend. The primary cardholder will need to login to Internet Banking and activate gambling block in the Card Services menu or call Customer Care. This optional feature allows the primary cardholder to request us to prevent authorisations from merchants registered under the Merchant Category ‘Betting/Casino Gambling’ from being approved. 

To request this option on your credit card(s) please login to Internet Banking or call Customer Care on 131 376.

No, only transactions for merchants offering a credit facility registered under the merchant category ‘Betting/Casino Gambling’ will be prevented.  There are instances when we can’t identify the transaction as a gambling transaction, for example, where the merchant processes some gambling transactions but their primary business is categorised under another Merchant Category e.g. purchasing lottery tickets from newsagents.

There are also other situations where we may not be able to comply with a request to decline authorisation of gambling related transactions. These include:

• when it is a recurring transaction that you have authorised,
• where you use available credit to draw down cash from an ATM to make a payment,
• where our systems are "off-line", or otherwise impaired or interrupted, and
• where we don’t receive the transaction authorisation request for our review and for processing by our system

To activate the gambling block option on your credit card(s) please login to Internet Banking or call Customer Care on 131 376 between Monday to Friday 8:30am-5:30pm.

Gambling activities can provide recreation and entertainment for many people. However, for some individuals it can lead to financial hardship, affecting not just the individual but their family and community. The gambling block option is designed to help customers to manage their credit card spending.

Gambling transactions on credit facilities are normally regarded as ‘cash in advance’ and may attract higher interest rates. Preventing gambling transactions from being authorised enables you to exercise more control over your primary credit card and any additional cards.

Login to Internet Banking or call our Customer Care team between Monday to Friday 8:30am-5:30pm AEST on 131 376 to have the gambling block activated that day.

Yes, the primary cardholder or account holder can request to cancel this service by logging in to Internet Banking or calling Customer Care on 131 376. It may take up to 2 business days to be processed.

No, only the primary cardholder can authorise activation or deactivation of the gambling block option.

Yes, at this stage we are only able to provide the service for credit cards. This option is not available for debit cards.